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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Topic 2: Service Request Management	25%	- Milestones and action plans - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements
Topic 3: Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Topic 4: Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics
Topic 5: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Topic 6: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
C. Choose all optional result columns.
D. Do not choose any optional criteria columns.

Answer: A,B,D

NEW QUESTION # 72
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Adjust permissions on all customer's profiles.
B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
D. Adjust the inbound message filters.

Answer: C

NEW QUESTION # 73
What is the main function of the Data Security Policies?

A. defines the data a particular user can see and/or modify
B. defines the views the application can access
C. defines the views or functionalities the user can access
D. defines the actions a particular user can do
E. defines the privileges and roles a particular user can have

Answer: C

NEW QUESTION # 74
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
B. It allows edits to dashboard pages.
C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
D. In includes a preview option for all standard and custom object pages.

Answer: A

NEW QUESTION # 75
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. The signed-in user does not have the appropriate access privileges to a toolbar.
B. The only toolbar enabled is the default one, and you must configure at least two.
C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
D. You have not enabled the Computer Telephony Integration (CTI) service.
E. You entered a toolbar height that is not more than 70 pixels.

Answer: C,D

NEW QUESTION # 76
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