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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Development Support and User Acceptance	12%	- Solution validation 1. Manage change adoption 2. Validate business outcomes 3. Coordinate user acceptance testing 4. Support development teams
Topic 2: Collaboration with Stakeholders	23%	- Stakeholder engagement 1. Facilitate communication 2. Manage stakeholder expectations 3. Identify stakeholder roles 4. Prioritize business needs
Topic 3: Business Process Mapping	12%	- Process analysis 1. Design future-state processes 2. Manage scope definition 3. Document current-state processes 4. Use process mapping techniques
Topic 4: Customer Discovery	17%	- Business analyst responsibilities 1. Identify business objectives 2. Support implementation lifecycle 3. Demonstrate Salesforce capabilities 4. Assess customer environment
Topic 5: User Stories	18%	- Agile documentation 1. Write user stories 2. Refine backlog items 3. Define acceptance criteria 4. Support Agile delivery
Topic 6: Requirements	18%	- Requirements management 1. Identify dependencies 2. Gather business requirements 3. Manage requirement lifecycle 4. Validate requirements

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Salesforce Certified Business Analyst Exam Sample Questions (Q56-Q61):

NEW QUESTION # 56
Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers. The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

A. Survey customers to confirm whether the new site meets their requirements.
B. Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
C. Conduct a whiteboarding session to ensure the requirements are accurate.

Answer: B

NEW QUESTION # 57
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?

A. Make the template user-friendly and accessible only by members of the account team.
B. The sales manager can make the template user-friendly.
C. Accessible by members of the account team.

Answer: A

Explanation:
The option that captures this requirement is "Make the template user-friendly and accessible only by members of the account team." This option clearly states what needs to be done (make the template user-friendly and accessible) and who it is for (members of the account team). The other options are either incomplete or irrelevant. Option B does not specify what needs to be done or who it is for. Option C does not specify what needs to be done or why it is important. References: https://trailhead.salesforce.com/en/content/learn/modules
/business-analysis-requirements/understand-requirements

NEW QUESTION # 58
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?

A. Tracks changes for the testing team and provides access to user stories
B. Tracks changes on a daily basis and provides a history of changes
C. Tracks changes in real time and provides a single source of truth

Answer: C

Explanation:
Explanation
The benefits of using a DevOps tool in this situation are that it tracks changes in real time and provides a single source of truth. A DevOps tool is a software application that supports the collaboration and coordination of development and operations teams throughout the software development lifecycle. It helps to automate, monitor, and manage various tasks and processes, such as version control, code review, testing, deployment, and feedback. A DevOps tool tracks changes in real time and provides a single source of truth by keeping all team members updated on the status and progress of the project and ensuring that everyone is working on the latest version of the code and requirements. References:
https://trailhead.salesforce.com/en/content/learn/modules/devops-for-the-salesforce-platform/introduction-to-dev

NEW QUESTION # 59
The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

A. Work will begin after executive approval is given.
B. Work will begin in the next sprint.
C. Work will begin when capacity becomes available

Answer: C

Explanation:
The business analyst should tell the executive that work will begin when capacity becomes available. This is because Kanban is a development model that focuses on continuous delivery and flow of work, rather than fixed iterations or sprints. Kanban uses a visual board that shows the status of work items across different stages, such as backlog, in progress, done, etc. Work items are pulled from one stage to another when there is available capacity or demand, rather than according to a predefined schedule or plan. Work will not begin after executive approval is given or in the next sprint because these are concepts that are more relevant for other development models such as change set development or org development. References: https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-acceptance
https://trailhead.salesforce.com/content/learn/modules/agile-development-with-scrum

NEW QUESTION # 60
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?

A. The portal should allow for partners to upload monthly sales reports.
B. The portal should allow for partners to access monthly sales reports.
C. Partners need to submit monthly sales reports.

Answer: A

Explanation:
A functional requirement specification is a statement that describes what a product or service must do or provide to meet user needs or business objectives. It should be clear, concise, testable, and measurable. The option B is an example of a functional requirement specification because it describes what the portal should do (allow for partners to upload monthly sales reports) without specifying how it should do it or why it should do it. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/requirements

NEW QUESTION # 61
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