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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Continual Improvement
ITIL Practices	- General Management Practices - Service Management Practices - Technical Management Practices
Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management
Service Value Chain Activities

>> Valid ITILFND_V4 Exam Topics <<

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EXIN ITIL 4 Foundation Sample Questions (Q143-Q148):

NEW QUESTION # 143
Which dimension of service management considers how activities are coordinated?

A. Information and technology
B. Value streams and processes
C. Partners and suppliers
D. Organizations and people

Answer: B

NEW QUESTION # 144
What is the definition of warranty?

A. A means of determining whether a service is fit for purpose
B. A means of identifying events that could cause harm or loss
C. A means of determining whether a service is fit for use
D. A means of identifying a result for a stakeholder

Answer: C

NEW QUESTION # 145
Which of the following is the MOST important for effective incident management?

A. Automated pipelines
B. A variety of access channels
C. Balanced scorecard review
D. Collaboration tools and techniques

Answer: D

NEW QUESTION # 146
Which guiding principle focuses on reducing costs and human errors?

A. Optimize and automate
B. Think and work holistically
C. Collaborate and promote visibility
D. Focus and value

Answer: A

NEW QUESTION # 147
Which TWO BEST describe the guiding principles?
1. Short-term
2. Standards
3. Recommendations
4. Long-term

A. 2 and 3
B. 1 and 4
C. 1 and 2
D. 3 and 4

Answer: D

NEW QUESTION # 148
......

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