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ServiceNow CIS-ITSM certification exam is available globally and can be taken online or at a testing center. CIS-ITSM exam fee varies by location, and candidates can register for the exam through the ServiceNow certification portal. ServiceNow also provides training courses and study materials to help candidates prepare for the exam. The training courses cover the exam topics in detail and provide hands-on experience with ServiceNow ITSM applications.

ServiceNow CIS-ITSM certification exam is intended for individuals who have a deep understanding of ITSM processes and ServiceNow platform functionality. CIS-ITSM Exam is designed to test the candidate's ability to configure and customize ServiceNow ITSM applications, implement ITSM processes, manage incidents, problems, changes, and service requests, and integrate ITSM with other ServiceNow applications. Individuals who pass the exam will demonstrate their ability to design and implement ITSM solutions that meet the needs of the business.

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ServiceNow is a cloud-based platform that provides IT service management, IT operations management, and IT business management solutions to organizations worldwide. With ServiceNow, businesses can automate their workflows, reduce costs, and improve the user experience for their customers and employees. To help businesses optimize their ServiceNow implementation, the company offers a certification program for IT professionals called the Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q31-Q36):

NEW QUESTION # 31
It is important to define the VIP users in order to correctly calculate incident priority.

A. True
B. False

Answer: B

Explanation:
Explanation
No logic is added for incidents received from VIP callers. The only change is that a decoration is added next to the Caller field and the Caller text becomes red.

NEW QUESTION # 32
What happens when "Communicate Workaround" is clicked in problem form?

A. Workaround is copied to comments of all incidents that are linked to the problem except incidents with state
"On Hold".
B. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold" and the On Hold reason is "Awaiting Problem".
C. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold".
D. Workaround is copied to comments of all incidents that are linked to the problem.

Answer: D

Explanation:
This behavior has changed in New York release and now the workaround is copied to all linked incidents, not only those with state equals to On Hold.

NEW QUESTION # 33
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

A. Stage labels and names can be changed
B. Estimated durations can be set
C. States for the requested item records can be renamed
D. Define a Service Level Agreement for a stage

Answer: A,B

Explanation:
ServiceNow ' s baseline implementation supports A. Stage labels and names can be changed; D. Estimated durations can be set, so the answer is A, D. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. Catalog fulfillment is normally tracked at the Requested Item [sc_req_item] level because each requested item has its own fulfillment lifecycle, approvals, tasks, and service commitments. The parent Request is an order container and is usually too coarse for item-specific SLAs. The remaining choices are not the best fit. B. States for the requested item records can be renamed; C. Define a Service Level Agreement for a stage. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS- ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.

NEW QUESTION # 34
What are the components of a Flow Action?

A. Inputs, Processes, Subprocesses, and Outputs
B. Processes, Subprocess and Action Steps
C. Inputs, Action Steps and Outputs
D. Indexes, Processes and Outputs

Answer: C

NEW QUESTION # 35
Universal Containers wants to use a Customer Community with Customer Community Plus licenses so their customers can track how many containers they are renting and when they are due back. Many of their customers are global companies with complex Account hierarchies, representing various departments within the same organization.
One of the requirements is that certain community users within the same Account hierarchy be able to see several departments' containers, based on a junction object that relates the Contact to the various Account records that represent the departments.
Which solution solves these requirements?

A. A Custom Report Type and a report Lightning Component on the Community Home Page.
B. A Visualforce page that uses a Custom Controller that specifies without sharing to expose the records.
C. A Custom List View on the junction object with filters that will show the proper records based on owner.
D. An Apex Trigger that creates Apex Managed Sharing records based on the junction object's relationships.

Answer: C

NEW QUESTION # 36
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