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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Deliver personalized content
B. Generate product recommendations
C. Create quotation versions
D. Route sales orders

Answer: A,B

NEW QUESTION # 25
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Optimize buying lifecycle
B. Improved customer satisfaction and retention
C. Increased profitability
D. Lower customer acquisition costs
E. Innovate and stay ahead

Answer: A,C,D

NEW QUESTION # 26
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
C. It is a strategy to retain an existing installed base of solutions.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: B

NEW QUESTION # 27
Which of the following is a feature of SAP Customer Data Platform?

A. Product Workbench
B. Payload customer error messages
C. Al customer overview
D. Unique customer database

Answer: D

NEW QUESTION # 28
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Customer Data Platform
B. SAP Commerce Cloud
C. SAP Sales Cloud Version 2
D. SAP Emarsys

Answer: C

NEW QUESTION # 29
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