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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operations Management Concepts- Performance objectives of operations
  • 1. Speed
    • 2. Cost
      • 3. Dependability
        • 4. Quality
          • 5. Flexibility
            - Definition and scope of operations management
            • 1. Role of operations in supply chain efficiency and effectiveness
              • 2. Operations as transformation process (input–transformation–output)
                Topic 2: Operations Strategy and Performance- Operations strategy development
                • 1. Stages of operations strategy evolution
                  • 2. Top-down vs bottom-up strategy perspectives
                    - Order winners and order qualifiers
                    • 1. Competitive positioning through operations capability
                      Topic 3: Operations Processes and Systems- Process design and analysis
                      • 1. Types of operations: manufacturing and services
                        • 2. Input–transformation–output model
                          - Four Vs of operations
                          • 1. Visibility
                            • 2. Variety
                              • 3. Variation in demand
                                • 4. Volume
                                  Topic 4: Performance Improvement in Operations- Continuous improvement approaches
                                  • 1. Business process re-engineering
                                    • 2. Process improvement methodologies
                                      - Performance measurement and benchmarking
                                      • 1. Setting performance targets
                                        • 2. Benchmarking techniques
                                          Topic 5: Quality and Reliability Management- Total Quality Management (TQM)
                                          • 1. Quality assurance vs total quality
                                            - Failure prevention and recovery
                                            • 1. Failure Mode and Effects Analysis (FMEA)
                                              • 2. Maintenance strategies and reliability improvement
                                                • 3. Failure measurement and impact

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                                                  CIPS Operations Management Sample Questions (Q44-Q49):

                                                  NEW QUESTION # 44
                                                  A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

                                                  Answer: C

                                                  Explanation:
                                                  The correct answer is within the first year. Failure rates is depicted as a 'bathtub' curve- most defects are found right at the beginning of an item's lifespan, and right at the end. This is why option 1 is correct. See p.94 for more details.


                                                  NEW QUESTION # 45
                                                  How can a company measure the dependability of an item it produces? Select TWO

                                                  Answer: A,B

                                                  Explanation:
                                                  1 and 5 are characteristics of dependability (p.76). 2 is about speed, 3 is about flexibility and 4 is about cost.


                                                  NEW QUESTION # 46
                                                  Which of the following situations would use a fixed-position layout?

                                                  Answer: B

                                                  Explanation:
                                                  Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.


                                                  NEW QUESTION # 47
                                                  In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?

                                                  Answer: A

                                                  Explanation:
                                                  In Quality Assurance you'll find staff proactively checking products for defects. P.116 explains the difference between Quality Assurance and TQM. The other three options are what you would find as part of TQM. The easy way to remember the difference is that QA is reactive - its about checking the products for defects once they're made, and TQM is about creating processes so that defects don't happen in the first place.


                                                  NEW QUESTION # 48
                                                  Doug's Doughnuts Ltd is a large manufacturer of doughnuts. They produce in excess of 100,000 doughnuts per day which are boxed and sent to supermarkets and other retail outlets for sale. Large pieces of machinery are used to make the doughnuts. Which form of maintenance would be the most appropriate to use at Doug's Doughnuts?

                                                  Answer: B

                                                  Explanation:
                                                  Preventative maintenance should be used at Doug's Doughnuts. The machines should be serviced regularly to ensure they're working well. A break-down in machinery would stop production, and because Doug's Doughnuts produce so many items per day, this would cause a serious issue for the company. Run to breakdown means you don't repair anything until the item is completely broken. Condition-based maintenance is when maintenance is scheduled when it is required, usually to a schedule. Reactive is when maintenance is conducted when something breaks. See p.103.


                                                  NEW QUESTION # 49
                                                  ......

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