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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management)
Topic 2: Four Dimensions of Service Management	- Value streams and processes - Partners and suppliers - Organizations and people - Information and technology
Topic 3: Key Concepts of Service Management	- Value and value co-creation - Products and services relationship - Organizations, service providers, service consumers
Topic 4: ITIL Service Value System (SVS)	- Service value chain - Guiding principles - Governance - Opportunity, demand, and value - Continual improvement

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EXIN ITIL 4 Foundation Sample Questions (Q208-Q213):

NEW QUESTION # 208
What is the MOST important reason for prioritizing incidents?

A. To help information-sharing and learning
B. To ensure that user expectations are realistic
C. To provide links to related changes and known errors
D. To ensure that incidents with highest impact are resolved first

Answer: D

NEW QUESTION # 209
Which is provided by the 'engage' value chain activity?

A. Ensuring that services are operated to meet agreed specifications
B. Ensuring that stakeholder expectations for quality are met
C. Ensuring that service components are available when needed
D. Ensuring that stakeholder needs are understood by the organization

Answer: D

NEW QUESTION # 210
Which statement about the 'service request management' practice is CORRECT?

A. Financial authorization is sometimes required for service requests
B. Additional approval is sometimes needed for restoration of service
C. A new workflow is created for each type of request
D. Service requests are fulfilled using simple workflows

Answer: A

NEW QUESTION # 211
What should remain constant within an organization, even when the organizations objectives change?

A. Outcomes
B. Service offerings
C. Outputs
D. Guiding principles

Answer: D

NEW QUESTION # 212
Which two practices use workarounds?

A. Incident management and continual improvement
B. Change enablement and continual improvement
C. Problem management and incident management
D. Change enablement and problem management

Answer: C

NEW QUESTION # 213
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