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| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges - Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle - Align Salesforce capabilities with business needs |
| Collaboration with Stakeholders | 23% | - Bridge gaps between business and technical teams - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups |
| Business Process Mapping and Optimization | 12% | - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce - Identify improvement opportunities - Map existing business processes |
| Development Support and User Acceptance | 12% | - Support development teams with clarification - Define and plan user acceptance testing - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements |
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control |
| User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Write clear, testable acceptance criteria - Manage and maintain user story documentation |
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NEW QUESTION # 32
Which method should a business analyst use to show current state business flows in Salesforce?
Answer: A
Explanation:
Universal Process Notation (UPN) is a method to show current state business flows in Salesforce. UPN is a process modeling technique that shows the flow of activities and decisions using simple symbols and plain language. It can help document existing processes in a clear and concise way that can be easily understood by anyone involved in the project. Entity Relationship Diagramming (ERD) is not a method to show current state business flows in Salesforce. ERD is a data modeling technique that shows the relationships among entities using symbols and attributes. It can help design database schemas or data structures for an application.
Storyboarding is not a method to show current state business flows in Salesforce. Storyboarding is a technique to help stakeholders visualize how a solution will work by creating sketches or mockups of the user interface and interactions. It can help elicit feedback and validate requirements for a proposed solution.
References: 1 https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- certification-prep/business-process-mapping
NEW QUESTION # 33
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?
Answer: A
Explanation:
This answer states that conducting elicitation with stakeholders regarding their parts of the process is what the BA should do to close the gaps or confirm the process steps after conducting a group workshop with stakeholders to understand and document in-scope business processes. Elicitation is a technique that involves asking questions, gathering information, or observing behaviors to understand the needs, expectations, and goals of the stakeholders or users. Conducting elicitation with stakeholders can help the BA to clarify any ambiguities, resolve any conflicts, verify any assumptions, and validate any information regarding their parts of the process. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-quick-look/use-stakeholder-engagement-skills
NEW QUESTION # 34
Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?
Answer: B
Explanation:
Establishing a connection during discovery sessions requires empathy and relatable expertise:
Building Rapport: Sharing examples from previous projects demonstrates understanding of stakeholder challenges and builds trust.
Solution-Oriented Discussions: Salesforce emphasizes empathy and relevant expertise to foster collaboration and align on project goals.
Effective Communication: This approach ensures stakeholders feel understood and confident in the BA's ability to address their specific needs.
NEW QUESTION # 35
Surveys indicate that visitors to the Cloud Kicks' Experience Cloud site have difficulty locating purchase Information for their online orders. A business analyst (BA) Is tasked with creating a user story to improve the overall visitor experience when navigating the site.
For which persona should the BA write this user story?
Answer: C
Explanation:
A user story is a short, simple description of a feature told from the perspective of the person who desires the new capability, usually a user or customer of the system1. The BA should write this user story for the customer persona, since they are the ones who want to locate purchase information for their online orders. The administrator and the support manager are not the intended users of this feature, and their needs may differ from the customer's. References: 1: User Stories
NEW QUESTION # 36
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
Answer: C
Explanation:
This is the correct order for arranging the three components of a user story. The first component is "As a
<xyz>", which specifies the role or persona of the user who will benefit from the user story. The second component is "I want <xyz>", which describes the goal or feature that the user wants to achieve or use. The third component is "so that <xyz>", which explains the reason or value behind the goal or feature for the user.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
NEW QUESTION # 37
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