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| Section | Weight | Objectives |
|---|---|---|
| Configure field service applications | 20–25% | - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products - Configure core settings and administration areas - Configure service agreements, booking rules, and settings |
| Implement Microsoft Power Platform | 5–10% | - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions |
| Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization |
| Manage inventory and purchasing | 5–10% | - Manage purchasing, purchase orders, and vendor returns - Process inventory transactions: receive, transfer, adjust, and consume - Configure inventory settings, warehouses, and product catalog |
| Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Manage customer assets, asset hierarchies, and service history - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements |
| Schedule and dispatch work orders | 15–20% | - Configure scheduling parameters, booking statuses, and requirements - Manage bookings, resource availability, and conflicts - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) |
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NEW QUESTION # 56
Service technicians stock parts in their vans to fix most common problems. You need to track the parts stocked in each van.
Which feature should you implement?
Answer: B
NEW QUESTION # 57
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 58
For which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service?
Each correct answer presents a complete solution.
Answer: B,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order
NEW QUESTION # 59
Your company has hired a new service technician. They are still learning about the job and the units the company sells and services.
The service technician was assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit but is NOT sure what to do next.
The service technician calls the internal help team for assistance, but they CANNOT provide the proper guidance as they are unable see what exactly the service technician is looking at and the service technician CANNOT describe it.
You need to recommend the appropriate tools or applications that can assist in resolving these types of issues in the future.
Which two tools or applications should the company implement? Each correct statement presents a complete solution. Choose two.
NOTE: Each correct selection is worth one point.
Answer: B,C
NEW QUESTION # 60
You are implementing the Microsoft Dynamics 365 Field Service mobile app for an air conditioning (AC) repair company. A field technician installed an AC unit at a customer location and completed the booking.
The technician now needs to create a follow-up work order in order to schedule the first service on the installed AC unit.
What will happen once the follow-up work order is created?
Answer: D
NEW QUESTION # 61
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