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ITIL 4 Foundation Certification Exam is a valuable certification program that equips professionals with the necessary knowledge and skills to manage IT services effectively. ITIL 4 Foundation Exam certification provides a solid foundation for professionals who want to advance their careers in IT service management and for those who want to understand the ITIL 4 framework. ITIL-4-Foundation exam covers various aspects of IT service management, including the service value chain, guiding principles, governance, and continual improvement.

ITIL 4 Foundation Certification Exam is an online exam that can be taken from anywhere in the world. ITIL-4-Foundation Exam consists of 40 multiple-choice questions, and the passing score is 65%. ITIL-4-Foundation exam duration is 60 minutes, and candidates are required to complete it within the given time frame. ITIL 4 Foundation Exam certification is valid for life, and individuals who pass the exam can use the ITIL 4 Foundation certification on their resumes and business cards, which can enhance their career prospects.

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ITIL 4 Foundation Exam is designed to test an individual's knowledge of the ITIL framework and its key concepts. It covers the four dimensions of service management, which are organizational, people, information, and technology. It also covers the ITIL service value system, which is a model that describes how ITIL practices work together to create value for customers and stakeholders.

ITIL 4 Foundation Exam Sample Questions (Q112-Q117):

NEW QUESTION # 112
Which TWO BEST describe the guiding principles?
Short term
Standards
Recommendations
Long-term

A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4

Answer: C

Explanation:
Explanation
A guiding principle is a recommendation that provides universal and enduring guidance to an organization, which applies in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=A%20guiding%20principle%20is%20a,of%20work

NEW QUESTION # 113
Which statement about the input and output of the value chain activities is CORRECT?

A. Some value chain activities only have input, whereas others only have outputs
B. Input and output are fixed for each value chain activity
C. Each value chain activity receives inputs and provides outputs
D. The organization's governance will determine the inputs and outputs of each value chain activity

Answer: C

Explanation:
Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.
https://www.bmc.com/blogs/itil-service-value-chain/

NEW QUESTION # 114
Which is an input to the service value system?

A. Recommendations to help an organization in all aspects of its work
B. The system of directing and controlling an organization
C. A model to help meet stakeholders expectations
D. A need from consumers for new or changes services

Answer: C

Explanation:
The key inputs to the SVS are opportunity and demand. The output of the SVS is value delivered by products and services. Opportunity refers to options or possibilities to add value for stakeholders or otherwise improve the organization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%20otherwise%20improve%20the%20organization.

NEW QUESTION # 115
Which service catalogue view is considered beneficial when constructing the relationship between services,
SLAs, OLAs, and other underpinning agreements?

A. Retail customer view
B. Service-based SLA view
C. Supporting services view
D. Wholesale customer view

Answer: C

NEW QUESTION # 116
Why should a service level manager carry out regular service reviews?

A. To ensure continual improvement of services, so that they meet the evolving needs of service consumers
B. To ensure that agreements are written simply and are easy to understand
C. To collect information about service consumer goals and objectives
D. To capture information about service issues and performance against agreed goals

Answer: D

NEW QUESTION # 117
......

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