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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Migration & Data Management	10%	- Data migration strategy 1. Data loader configuration 2. Data mapping 3. Data validation rules - Data quality management 1. Matching rules 2. Duplicate rules
Topic 2: Customer Discovery	15%	- Determine the scope and business objectives 1. Define business requirements 2. Assess current business processes 3. Identify key stakeholders - Conduct discovery sessions 1. Capture success criteria 2. Understand sales methodology 3. Document pain points and challenges
Topic 3: Salesforce Configuration	25%	- Implement automation 1. Flow Builder 2. Approval processes 3. Process Builder - Set up Sales Cloud features 1. Configure Einstein Activity Capture 2. Set up Salesforce Engage 3. Configure lead scoring - Configure reporting and dashboards 1. Dashboard components 2. Standard and custom reports 3. Custom report types
Topic 4: Analytics & Insights	10%	- KPI measurement 1. Report on business outcomes 2. Define success metrics - Configure analytics features 1. Sales Cloud Einstein features 2. Einstein Analytics basics 3. Forecasting configuration
Topic 5: Planning & Solution Design	25%	- Design user adoption strategy 1. Change management 2. Training requirements - Design Sales Cloud solution 1. Design account and contact management 2. Design opportunity management 3. Design lead management process - Define data model requirements 1. Record types and page layouts 2. Field-level security 3. Custom objects design
Topic 6: Integration & Optimization	15%	- Ongoing support and maintenance 1. Release management 2. User adoption monitoring - Integration requirements 1. Third-party integrations 2. Calendar integration 3. Email integration - Performance optimization 1. Salesforce Mobile app configuration 2. Lightning Experience optimization

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q137-Q142):

NEW QUESTION # 137
The Cloud Kicks marketing team wants to view and report in Lightning on any opportunities created as a result of 2 Campaign. Which two choices should a consultant recommend meeting the requirement?
Choose 2 answers

A. Add the Campaign Influence related list to the Opportunity page layouts.
B. Use Data Loader to export Opportunity and Campaign Influence and merge the results.
C. Enable Customizable Campaign Influence in Setup.
D. Create a joined report between Opportunity and Campaign to show influence.

Answer: A,C

NEW QUESTION # 138
Universal Containers uses a web-to-lead form to collect leads from its corporate website. Sales representatives want to prioritize their time on high-quality leads.
Which option should the consultant recommend?

A. Create a dashboard to locate and track high quality leads.
B. Validate data entered in the web-to-lead form.
C. Create a list view to filter leads with a Lead Source of "Web."
D. Enable Sales Cloud Lead Scoring.

Answer: C

NEW QUESTION # 139
Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company wants to see the total value of open opportunities for all accounts in the hierarchy.
Which solution should a consultant recommend to meet this requirement?

A. Use Apex to update a custom field on the parent account with the total value of open opportunities from the child accounts.
B. Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.
C. Create a link on the account that opens a report showing the total value of open opportunities for all accounts in the hierarchy.
D. Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.

Answer: A

Explanation:
Explanation/Reference:

NEW QUESTION # 140
What are the benefits of enabling territory management?
Choose 3 answers

A. Ability to include opportunity in more than one record.
B. Ability to expand private sharing model using account criteria
C. Support to complex and frequently changing sales organization
D. Support for multiple forecast per user based on territory membership
E. Ability to generate account sharing rule based on territory membership

Answer: B,D

NEW QUESTION # 141
Universal Containers' customer service technicians need to access the following information while at a customer site complete the service call: - Customer order history - Level of contracted support - List of replaceable parts Which system can Salesforce integrate with to retrieve this information and makes it available to technicians in the field?

A. A third-party mobile application platform
B. A knowledge management system
C. An enterprise resource planning system
D. A workforce management system

Answer: C

NEW QUESTION # 142
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