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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Topic 2: High-Velocity IT Concepts and Digital Enterprise25%- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
Topic 3: Enabling Assured Conformance7%- Information security management, risk management, compliance
Topic 4: Enabling Fast Development15%- Automation, cloud-native practices, and rapid deployment
- Agile, DevOps, and continuous integration/delivery practices
Topic 5: Guiding Principles and Foundational Concepts for Velocity20%- Service-dominant logic, design thinking, complexity thinking
- Ethics, safety culture, lean culture, Toyota Kata
- Lean, agile, resilient, and continuous principles
Topic 6: Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices
Topic 7: Enabling Resilient Operations10%- Problem management, service continuity, infrastructure and platform management
- Capacity and performance management, monitoring and event management

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q48-Q53):

NEW QUESTION # 48
A newly released IT service has been impacted by downtime. Time to market is critical with this service and so the development team is pushing to continue releasing new features. A site reliability engineering (SRE) team has been assigned to the service.
Which approach should the SRE team recommend to balance the requirements for high availability and short time to market?

Answer: C

Explanation:
In site reliability engineering, an error budget provides a controlled balance between innovation (new releases) and stability (availability). It defines how much unreliability is acceptable within a given period, allowing teams to continue releasing features while ensuring availability targets are not exceeded. This directly supports balancing rapid time to market with high system reliability.


NEW QUESTION # 49
A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

Answer: B

Explanation:
A/B testing best helps the product owner decide which version of a feature to invest in by comparing different variations with real users and measuring which delivers better results or engagement.


NEW QUESTION # 50
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

Answer: C

Explanation:
To complete its overall risk mitigation, the organization should ensure the plan is tested. Testing validates that backup sites, data recovery, and manual processes actually work in practice, ensuring resilience during a real disaster.


NEW QUESTION # 51
In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

Answer: A

Explanation:
In Toyota Kata, the question "How do we get there?" is best answered through experimentation, using small, iterative tests to learn and adapt the path toward the target condition rather than relying solely on upfront planning.


NEW QUESTION # 52
How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?

Answer: D

Explanation:
The capacity and performance management practice can best improve resilient operations by assessing improvement opportunities to reduce technical debt, which minimizes performance risks, prevents failures, and strengthens overall system stability.


NEW QUESTION # 53
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