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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Available Languages: | English |
| Related Certifications: | Unified Contact Center Enterprise Specialization |
| Exam Duration: | 90 minutes |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccea.html |
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The Administering Cisco Contact Center Enterprise certification exam consists of 65-75 multiple-choice and simulation questions, which must be completed within 90 minutes. To prepare for the exam, Cisco offers a variety of training courses and resources, including online courses, study guides, and practice exams. Candidates can also take advantage of online communities and discussion forums to connect with other professionals and share knowledge and best practices.
NEW QUESTION # 39
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
Answer: D,E
NEW QUESTION # 40
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
Answer: A,E
Explanation:
the Agent Desktop Admin Role can access the Script Editor tool and the Config Manager Tools. The Script Editor tool allows agents to customize their scripts, while the Config Manager Tools allow administrators to manage their configuration settings across multiple devices.
An Agent Desktop Admin Role in Cisco's contact center solutions can access the following two tools:C.Reason Code:This tool allows the desktop admin to configure and manage the reason codes that agents can use to indicate their status (e.g., not ready, wrap-up). It's crucial for tracking and managing agent availability and productivity.D.Workflow:This tool enables the desktop admin to define and manage workflows on the agent desktop, which can automate tasks, present specific call-related information, or trigger alerts based on predefined conditions.References:Cisco Finesse documentation, which covers agent desktop customization and administration, provides details on the tools and capabilities available to desktop administrators, including reason codes and workflows.
NEW QUESTION # 41
What value is used for Variable REQUERY_NO ANSWER?
Answer: D
NEW QUESTION # 42
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
Answer: B,D
Explanation:
The Cisco Unified Intelligence Center (CUIC) accesses various data sources to fetch data for rendering reports. The two primary data sources it uses are:B.Cisco Customer Voice Portal Reporting Server:This server provides detailed information about IVR interactions, call treatment, and self-service application usage within the Customer Voice Portal.D.Cisco Administration Server and Historical Data Server:These servers store a wide range of historical data related to contact center operations, including agent performance, call routing statistics, and system utilization metrics.References:Official Cisco CUIC documentation details the data sources that CUIC can access for reporting purposes, highlighting how data from these sources is used to compile comprehensive reports on contact center performance.
NEW QUESTION # 43
What are two descriptions for the Agent Targeting Rule? (Choose two.)
Answer: B,C
Explanation:
Agent Targeting Rules (ATR) in Cisco CCE simplify the configuration required to route calls directly to agents by defining ranges of agent extensions rather than requiring individual label configurations for each agent.
Why the Correct Answer is Right: A is correct because ATR simplifies Call Routing configuration specifically for Agent PGs (not VRU PGs). By defining extension ranges, administrators avoid creating individual labels for each agent in the routing client configuration. E is correct because the core function of an ATR is to specify an Agent Extension Range (e.g., 5000-5999) and valid Routing Clients. The ICM automatically handles label routing for any agent in that range.
Why Each Incorrect Answer is Wrong: B is wrong because Mobile Agent configuration is a separate feature- ATR is not specifically for Mobile Agent configuration. C is wrong because ATR uses Agent Extension ranges, not 'Agent ID ranges,' and it does not configure Media Groups-those are separate configuration objects. D is wrong because ATR is used for Agent PGs, not VRU PGs. VRU PGs handle IVR interaction, not agent call delivery.
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NEW QUESTION # 44
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