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SAP C_FSM_2601 Exam Syllabus Topics:

SectionWeightObjectives
Customer Self-Service<8%- Self-service portal and process flow
- Service request creation and execution
Smartforms8% - 12%- Create and manage Smartform templates
- Features and use cases of Smartforms
Planning and Dispatching11% - 20%- Create, assign, and manage service calls and resources
- Features of planning and dispatching module
Integrations<8%- Integration with SAP and third-party systems
- End-to-end integration scenarios
Master Data Management<10%- Components and data model of MDM
- Create, maintain, and integrate master data
Mobile SAP Field Service Management Application11% - 20%- Accept, execute, and close service calls
- Features and capabilities of mobile app
Crowd Workforce<8%- Manage crowd workforce assignments
- Concept and benefits of Crowd Service
Architecture and Administration11% - 20%- Architectural components of SAP FSM
- Company settings, permissions, and business rules configuration
Analytics and Reports<10%- Generate and interpret reports for decision-making
- Access and use reporting tools

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SAP Certified - SAP Field Service Management Sample Questions (Q20-Q25):

NEW QUESTION # 20
What are the names for the possible customer interactions and dialog options?
There are two correct answers.

Answer: C,D


NEW QUESTION # 21
How does the RISE with SAP Methodology Dashboard contribute to maintaining a clean core?
There are two correct answers.

Answer: B,C


NEW QUESTION # 22
RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.

Answer: C,E


NEW QUESTION # 23
Which of these configuration options can be used to help ensure that data volumes on mobile devices can be kept under control?
There are three correct answers.

Answer: A,B,C


NEW QUESTION # 24
How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.

Answer: A,C,D


NEW QUESTION # 25
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