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CIPS L4M6 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Improving Supplier Relationships15%- Sustainability and ethical considerations
- Process improvement and value creation
- Risk management and resilience
Topic 2: Dynamics of Relationships in Supply Chains30%- Portfolio analysis techniques
  • 1. Developing improvement action plans
    • 2. Matrices for positioning and assessment
      - Competitive forces and external factors
      • 1. STEEPLED influences
        • 2. Porter's five forces
          - Types of commercial relationships
          • 1. Relationship spectrum and life cycle
            • 2. Internal and external relationships
              - Sources of added value through relationships
              Topic 3: Conflict and Dispute Resolution20%- Sources of conflict in relationships
              - Approaches to negotiation and resolution
              • 1. Negotiation styles and techniques
                • 2. Formal and informal dispute resolution
                  Topic 4: Approaches to Managing Supplier Relationships35%- Relationship management strategies
                  • 1. Contractual and relational governance
                    • 2. Partnership and collaborative approaches
                      - Supplier selection and evaluation
                      • 1. Criteria and methods for selection
                        • 2. Performance measurement and monitoring
                          - Communication and stakeholder engagement
                          • 1. Managing internal and external stakeholders
                            • 2. Effective communication protocols

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                              Practicing for an CIPS Supplier Relationships (L4M6) exam is one of the best ways to ensure success. It helps students become familiar with the format of the actual L4M6 practice test. It also helps to identify areas where more focus and attention are needed. Furthermore, it can help reduce the anxiety and stress associated with taking an CIPS Supplier Relationships (L4M6) exam as it allows students to gain confidence in their knowledge and skills.

                              CIPS Supplier Relationships Sample Questions (Q262-Q267):

                              NEW QUESTION # 262
                              A supplier is working with a buyer who represents a large percentage of his business. Without this particular buyer, the supplier would likely go out of business. There has been a dispute in the last invoice which the buyer is not happy about. What technique should the supplier use when talking to the buyer about this?

                              Answer: D

                              Explanation:
                              The correct answer is 'accommodating'. This question is based on the Thomas-Kilmann Conflict model on p.87. This comes up quite a bit in the exam. It is comprised of 5 techniques for dealing with conflict; competing, collaborating, compromising, avoiding and accommodating. In this instance, the supplier should have a high degree of co-cooperativeness and a low degree of assertiveness as the long-term relationship is very important- more important than the outcome of the disputed invoice.


                              NEW QUESTION # 263
                              A large office orders weekly from a stationery supplier. The items are low-cost, and if the delivery is a day late, it does not affect the running of the office. Where would this supplier be positioned in a supplier matrix?

                              Answer: C

                              Explanation:
                              Routine suppliers provide low-value, low-risk items with minimal operational impact. These suppliers are managed with minimal engagement or oversight in a cost-effective manner.


                              NEW QUESTION # 264
                              A garden centre has recently purchased some lollypop sticks to use as plant labels. The staff have written the name of the plant on the lollypop stick and put it next to the plant. This helps them identify which plant is which. However, after a couple of weeks, the lollypop sticks have become mouldy and the writing has faded.
                              Staff are now struggling to identity their plants. The Manager of the garden centre is considering returning the lollypop sticks and asking for a full refund as they were not fit for purpose. Can the Manager do this?

                              Answer: D

                              Explanation:
                              The correct answer is 'no- as this was not the lollypop sticks intended purpose'. When deciding if something is fit for purpose, you must consider its intended and common purpose. In this case it would be for making lollypops. As the garden centre is using them for something other than their intended purpose, they can't complain if it doesn't work. Fit for purpose is discussed on p.65 p.s. there's a question like this in the real exam - it's just not lollypop sticks ; )


                              NEW QUESTION # 265
                              Which of the following are considered part of the '5 Rights of Procurement'? Select THREE.

                              Answer: A,B,C

                              Explanation:
                              The 5 Rights of procurement are; place, quality, quantity, time, price. (Price and Cost are not the same thing). See p.38


                              NEW QUESTION # 266
                              A manufacturing company which produces showers struggles to get hold of a certain part called a mixer valve. It is impossible to make the showers without the mixer-valve and there is only one supplier in the market that produces them. The good news is they aren't very expensive to buy. What type of supplier is the supplier of mixer valves?

                              Answer: C

                              Explanation:
                              This is a bottleneck supplier- refer to the Kraljic matrix on p.20; these types of supplier hold a monopoly in the marketplace and provide low-value items. There are lots of questions on Kraljic in the exam - do revise this topic and ensure you understand each of the four quadrants of the matrix


                              NEW QUESTION # 267
                              ......

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