High-Efficient ITILFNDv4 Exam Dumps: ITIL 4 Foundation and preparation materials - Prep4sures

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
The Four Dimensions of Service Management	- Partners and Suppliers - Information and Technology - Organizations and People - Value Streams and Processes
Service Management Key Concepts	- Service Relationships - Service Offerings - Value and Value Co-creation
ITIL Service Value System (SVS)	- Practices Overview - Continual Improvement - Governance - Guiding Principles - Service Value Chain

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EXIN ITIL 4 Foundation Sample Questions (Q356-Q361):

NEW QUESTION # 356
What describes the steps needed to create and deliver a specific service to a consumer?

A. Service management
B. A value stream
C. Service level management
D. Practices

Answer: B

NEW QUESTION # 357
What is a configuration item?

A. Any financially valuable component that can contribute to the delivery of an IT product or service
B. Any component that needs to be managed in order to deliver an IT service
C. A problem that has been analyzed but has not been resolved
D. Any change of state that has significance for the management of a service

Answer: B

NEW QUESTION # 358
Which is a purpose of the 'relationship management' practice?

A. To systematically observe services and service components
B. To protect the information needed by the organization to conduct its business
C. To identify, analyze, monitor, and continually improve links with stakeholders
D. To be the entry point and single point of contact for the service provider with all of its users

Answer: C

NEW QUESTION # 359
Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the
components' parts are related.
3. Organizations should consider whether technology could improve the
efficiency of manual processes.
4. It is important to understand the organization's objectives when
assessing the impact of potential improvements

A. 3 and 4
B. 1 and 2
C. 1 and 4
D. 2 and 3

Answer: A

NEW QUESTION # 360
What is a recommendation of the 'focus on value' guiding principle?

A. Focus on value at every step of the improvement
B. Make 'focus on value' a responsibility of the management
C. Focus on the value of new and significant projects first
D. Focus on value for the service provider first

Answer: A

NEW QUESTION # 361
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