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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies - Governance framework 1. Acceptable use policies 2. Channel management policies 3. Data governance and compliance
Workflows and Integrations	12%	- Integrations and apps 1. Third-party integrations 2. App management and distribution - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Security	18%	- Slack security and compliance 1. Retention policies and export 2. Data Loss Prevention (DLP) 3. Enterprise Key Management (EKM) - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans

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Salesforce Certified Slack Consultant Sample Questions (Q94-Q99):

NEW QUESTION # 94
You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A. Who are your Slack superusers?
B. Who leads your IT department?
C. Who is responsible for communication and learning decisions?
D. Who is responsible for Slack policies & settings decisions?

Answer: D

Explanation:
The correct answer is A. Approval policies for apps and external collaboration are governance and policy decisions, so the right stakeholders are the people responsible for Slack policies and settings. This may include Org Owners, Org Admins, security, compliance, legal, IT, or collaboration platform owners depending on the client's operating model. Option B is too narrow because the head of IT may not own Slack-specific policy decisions, especially in a mature Slack environment where security, compliance, or collaboration governance may share responsibility. Option C is misaligned because communication and learning stakeholders are important for rollout messaging and enablement, not app approval or Slack Connect policy decisions. Option D is also insufficient because superusers understand usage patterns but usually do not own enterprise policy decisions. The consultant should identify decision-makers by responsibility, not title alone. Asking who owns policies and settings ensures the correct people attend the discussion and prevents policy decisions from being made by stakeholders without proper authority.

NEW QUESTION # 95
In the event of a technical issue during Slack migration, who should the client contact first for resolution?

A. The Partner's consulting team, as they are the primary point of contact and responsible for managing the migration
B. Contact Slack's customer service directly for all technical issues
C. A third-party IT service provider not involved in the migration project
D. The client should try to resolve the issue independently before reaching out for assistance

Answer: A

Explanation:
The client should first contact the Partner's consulting team for any technical issues during migration. The Partner's team is responsible for overseeing the migration and is equipped to either resolve the issue or escalate it appropriately to Slack if necessary.

NEW QUESTION # 96
You are leading a Slack migration for a client. Midway through the process, the client requests significant changes to the workspace structure that were not part of the original plan. What is the best course of action?

A. Immediately implement all client requests without reviewing the impact on the overall project timeline and budget
B. Engage in a discussion with the client to understand their needs, assess the impact of these changes, and adjust the project plan accordingly
C. Politely decline any changes to the original plan to avoid project delays
D. Direct the client to contact Slack directly for any changes to the project scope

Answer: B

Explanation:
It is important to engage with the client to understand the reasons behind their requests. After understanding their needs, assess how these changes would impact the project in terms of scope, timeline, and budget. This approach ensures that the project remains aligned with the client's expectations while also managing practical constraints.

NEW QUESTION # 97
During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A. The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
B. Org-wide channels cannot be adopted across the company.
C. The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
D. The marketing team will require its own Slack support process.

Answer: A

Explanation:
The correct answer is A . The discovery finding tells you that Slack maturity is uneven across the organization. The IT department already uses Slack, so those users may understand channels, threads, reactions, search, notifications, apps, and basic etiquette. The rest of the organization, however, will be new to Slack and will require more foundational onboarding, communication guidance, and enablement. This affects deliverables because training, support resources, communications, channel strategy, and launch messaging must account for two populations: existing users and new users. Option B is unsupported because the scenario mentions IT only, not a marketing-specific support need. Option C is incorrect because org-wide channels can still be adopted; they may actually become important for launch communications. Option D is too rigid.
Separate governance sessions are not required solely because maturity levels differ. The right consultant behavior is to tailor deliverables so experienced Slack users are not slowed down by overly basic material while new users are not overwhelmed by advanced assumptions.

NEW QUESTION # 98
A software development company is looking to use Slack to enhance its team's productivity and streamline project management. Which Slack use case should be recommended for this purpose?

A. Utilizing Slack primarily for social interactions and team-building activities
B. Restricting Slack use to direct messaging for quick questions only
C. Creating dedicated channels for each phase of software development to centralize relevant discussions and file sharing
D. Using public channels exclusively for client communications and feedback

Answer: C

Explanation:
Dedicated channels for each phase of software development allow for focused and organized communication, aiding in efficient project management and team collaboration.

NEW QUESTION # 99
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