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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Discovery and Scoping18%- Define scope and create solution design
- Identify key stakeholders and user personas
- Understand customer business objectives and challenges
- Assess organizational readiness for digital transformation
Change Management and Training13%- Create training materials and end-user guides
- Develop user adoption strategy and documentation
- Plan and execute change management activities
- Define support processes and escalation paths
Implementation and Integration28%- Configure email and notification templates
- Implement search functionality and content tagging
- Build and configure Experience Builder pages and components
- Configure SSO and authentication providers
- Integrate external systems via APIs and connected apps
- Implement Einstein bots and chat functionality
Analytics and Monitoring13%- Implement error handling and logging
- Monitor site performance and user engagement
- Conduct user feedback collection and optimization
- Configure Site.com analytics and reporting
Solution Design and Business Logic28%- Configure Lightning Web Components for customizations
- Set up and manage CMS content and files
- Design Experience Cloud site architecture (themes, templates, branding)
- Design data access and visibility rules
- Configure navigation, menus, and site structure
- Implement security model (profiles, permission sets, sharing rules)

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q70-Q75):

NEW QUESTION # 70
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers

Answer: B,D

Explanation:
To complete self-registration in NTO's Experience site without creating a placeholder account, NTO needs to take two steps:
* Ensure that the Accountfield is empty in the registration section. This will allow NTO to create individual customers without associating them with an account.
* Contact Sales customer Support to enable Person Accounts. Person Accounts are a feature that allows NTO to store information about individual customers in a single record, instead of using separate account and contact records. NTO needs to contact Salesforce Customer Support to enable Person Accounts in its org.


NEW QUESTION # 71
Cloud Kicks (CK) is launching a new public marketing site. The company expects a large volume oftraffic and wants to ensure its site performs well. CK also wants repeat visitors to have the fastest browsing experience possible.
What should CK do to get the best performing site?

Answer: C

Explanation:
The ContentDelivery Network (CDN) is a feature that improves the performance of public sites by caching static content, such as images, CSS files, and JavaScript files, on servers that are closer to the site visitors.
This reduces the load on the Salesforce servers and speeds up the page loading time. CK can enable and configure the CDN from Experience Builder settings.


NEW QUESTION # 72
Universal Containers (UC) wants to build a product registrationsite to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?

Answer: D

Explanation:
To enable the guest user to run the flow, UC should set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup. A flow is a tool that allows you to automate business processes by guiding users through screens andperforming actions based on their inputs. A guest user is a user whoaccesses your Experience Cloud site without logging in or registering. To allow guest users to run flows on your site, you need to enable the "Enable Lightning Flows for Guest User" option in Setup, which gives guest users access to run flows that are embedded in Lightning pages or Visualforce pages.


NEW QUESTION # 73
DreamHouse Realty(DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers

Answer: A,B

Explanation:
To make Knowledge articles available to site users, you need to map topics to data categories and enable the
"Share on Sites" setting. Topics are labels that you can assign to articles to make them easier to find and organize. Data categories are away of classifying articles based on a predefined hierarchy. You can map topics to data categories, so that when you assign a topic to an article, it automatically inherits the data category visibility settings. The "Share on Sites" setting allows you to share articles with public users on your site.


NEW QUESTION # 74
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?

Answer: D

Explanation:
Partner Central is a template that is designed for creating asite that supports channel sales, lead distribution, and deal registration. The template includes features such as partner recruitment, onboarding, training, co- selling, lead management, opportunity management, and deal registration.


NEW QUESTION # 75
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