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Salesforce Health-Cloud-Accredited-Professional Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Interoperability- Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts)
- Integration with EHR systems and external healthcare systems
Topic 2: Security, Compliance, and Privacy- Data access controls, sharing models, and consent management
- HIPAA-related considerations in Salesforce Health Cloud
Topic 3: Reporting and Analytics- Healthcare reporting and dashboards
- Tracking outcomes and operational insights
Topic 4: Health Cloud Fundamentals- Healthcare industry concepts and use cases for Health Cloud
- Core Health Cloud features and capabilities
Topic 5: Care Coordination and Care Plans- Care plan creation and lifecycle management
- Care team collaboration and task management
Topic 6: Data Model and Patient / Member Management- Patient / member data organization and relationships
- Person accounts, contacts, and care team structures

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Salesforce Health Cloud Accredited Professional Sample Questions (Q37-Q42):

NEW QUESTION # 37
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?

Answer: D

Explanation:
The best way to conduct discovery to define a workflow for the call center users is to identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization. This approach will help the consultant understand the current state of the process, the pain points and challenges, the goals and expectations, and the potential solutions.


NEW QUESTION # 38
A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion.
Which Health Cloud capability should help the company with this program?

Answer: B

Explanation:
Step-by-Step
Advanced Therapy Management (ATM):
For personalized medicine programs, such as those involving apheresis and infusion, Salesforce Health Cloud offers Advanced Therapy Management (ATM), specifically designed for complex therapy coordination.
Exact Extract:
"Advanced Therapy Management supports cell and gene therapy processes by coordinating multiple steps such as collection, manufacturing, apheresis, and infusion." Reference:
Why Not Other Options?
Integrated Care Management: Focuses on traditional care plans and care team coordination, not advanced therapies.
Intelligent Document Automation/Intelligent Sales: Not related to therapy process coordination.
Conclusion:
Advanced Therapy Management is the correct Health Cloud capability for coordinating personalized medicine program steps.


NEW QUESTION # 39
How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managers as per the Salesforce recommendation?

Answer: C

Explanation:
According to the Health Cloud Implementation Guide, leveraging Person Accounts is the recommended approach to represent Members and Patients during the basic set-up of Health Cloud console for Care Coordinators and Managers. Person Accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. The other options are not recommended approaches to represent Members and Patients.


NEW QUESTION # 40
An Health Cloud administrator has setup risk recalculation by setting the recalculate flag to true, but is not seeing the recalculation score for the patient. Which of the following is mostly likely the reason why the recalculation score for the patient is not displaying?

Answer: B


NEW QUESTION # 41
A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?
Choose 3 answers

Answer: B,C,D

Explanation:
Step 1: Understanding the Discovery Framework in Health Cloud
The Discovery Framework in Salesforce Health Cloud is designed to streamline intake and clinical assessments by providing reusable, modular, and compliant tools for healthcare organizations. It enables organizations to collect, store, and reuse responses to assessment questions efficiently and securely.
Reference:"Discovery Framework provides a way to design, distribute, and reuse forms and assessments for clinical and non-clinical scenarios. It leverages reusable question banks, digital data capture, and integration with Health Cloud objects."Administer Health Cloud - Assessments and Discovery Framework Step 2: FHIR Question BankCapability: The use of a FHIR-based Question Bank allows healthcare organizations to standardize questions and reuse them across multiple assessments. This ensures consistency and regulatory compliance in data collection.
Extract:"The Question Bank leverages the FHIR Questionnaire resource, making it easy to define, store, and reuse question sets for various clinical assessments."Administer Health Cloud - Discovery Framework:
Question Bank
Step 3: Digital Signature CaptureCapability: Digital Signature Capture is supported natively in Health Cloud assessments, ensuring consent, authenticity, and regulatory compliance.
Extract:"Out-of-the-box support for digital signature capture in assessment forms allows for secure, auditable consent capture, which is often required for clinical or legal compliance."Administer Health Cloud - Discovery Framework Features Step 4: Using Previously Submitted ResponsesCapability: The ability to use previously submitted responses enhances user experience and speeds up the intake process by pre-populating assessments with earlier responses where relevant.
Extract:"You can configure assessments to pre-fill questions with responses from prior assessments, supporting both efficiency and patient engagement."Administer Health Cloud - Reuse of Data in Assessments Step 5: Options Not Natively Supported Out-of-the-Box A). Adding a QR Code: Not natively supported in Health Cloud Discovery Framework out-of-the-box for assessments. This would require custom development or external integrations.
B). SMS Assessment Completion: Not supported out-of-the-box; may require integration with Marketing Cloud or external SMS services and customization.
Reference for non-supported features:"Features such as QR code generation or SMS completion notifications are not available out of the box and would require customizations or integrations."Administer Health Cloud


NEW QUESTION # 42
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