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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Troubleshooting | 22% | - Device and application troubleshooting
|
| Topic 2: Operating Systems | 31% | - Other operating systems
|
| Topic 3: Security | 25% | - Security practices
|
| Topic 4: Operational Procedures | 22% | - Safety and environmental procedures
|
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NEW QUESTION # 323
A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?
Answer: A
Explanation:
When handling and moving RAM modules, it's vital to protect them from electrostatic discharge (ESD). Storing the removed RAM in antistatic bags prevents damage during transport or while they're in storage before being installed in other workstations.
NEW QUESTION # 324
A technician is supporting the deployment of a new software package in an organization. The technician discovers several repeat issues during the deployment process. Which of the following should the technician create before the deployment is complete?
Answer: D
Explanation:
Knowledge base articles should be created to document recurring deployment issues and their proven resolutions. This allows technicians to resolve repeated problems consistently and efficiently during the remaining deployment and provides reusable troubleshooting guidance for future support.
NEW QUESTION # 325
Which of the following is a reason to keep the air temperature and humidity level within proper limits in environments with multiple active computers and peripherals?
Answer: D
Explanation:
Proper humidity levels prevent environments from becoming too dry, which reduces static electricity buildup and the risk of damaging static discharge around computer equipment.
NEW QUESTION # 326
An application ' s performance is degrading over time. The application is slowing, but it never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?
Answer: C
Explanation:
Resource Monitor provides real-time monitoring of system performance and resource usage, including CPU, memory, disk, and network usage. It helps technicians identify performance bottlenecks (e.g., high memory or CPU usage) that can cause slowdowns in applications over time without producing crash errors.
A). Reliability history logs application crashes or errors - not helpful if the app doesn't crash.
B). Computer Management is a broad utility with limited real-time monitoring capability.
D). Disk is too vague - tools like CHKDSK can help with disk errors but not general performance degradation.
Reference:
CompTIA A+ 220-1102 Objective 3.2: Given a scenario, troubleshoot common personal computer issues.
Study Guide Section: System performance tools - Resource Monitor, Task Manager
NEW QUESTION # 327
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn't been updated to support the latest OS version.
B). Registering with MDM might be required for access but wouldn't address app crashes due to incompatibility.
C). A third-party client might help, but it's not the best first step if the default app is expected to work.
D). Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot mobile OS and application issues.
Study Guide Section: App compatibility and mobile software updates
NEW QUESTION # 328
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