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| Section | Objectives |
|---|
| Security and Troubleshooting | - Secure collaboration deployment
- 1. TLS and secure signaling
- 2. Common deployment troubleshooting
|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
- 1. Call routing between cloud and on-prem systems
- 2. PSTN gateway integration
|
| Edge and Expressway Deployment | - Cisco Expressway configuration
- 1. MRA (Mobile and Remote Access)
- 2. Traversal zones and security
|
| Hybrid Collaboration Services | - Hybrid services integration
- 1. Calendar and directory integration
- 2. Hybrid calling connectivity
|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
- 1. Webex Calling deployment models
- 2. Webex Meetings architecture
|
>> Exam 300-830 Topics <<
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Our experts are researchers who have been engaged in professional qualification Implementing Cisco Collaboration Cloud Customer Experience 300-830 exams for many years and they have a keen sense of smell in the direction of the examination. Therefore, with our 300-830 Study Materials, you can easily find the key content of the exam and review it in a targeted manner so that you can successfully pass the Cisco 300-830 exam.
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q34-Q39):
NEW QUESTION # 34
What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
- A. 300 requests per minute
- B. 1800 requests per minute
- C. 30 requests per second
- D. 1000 requests per minute
- E. 300 requests per second
Answer: B,C
NEW QUESTION # 35
An administrator configured a Webex bot for internal users to report IT issues via the Webex App. Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off.
Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?
- A. Set up a Receive node that uses a custom event that matches the user email.
- B. Set up a Receive node that uses a custom event that matches the Webex bot email.
- C. Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
- D. Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
Answer: A
Explanation:
A Webex bot conversation must preserve conversation context between incoming messages. If each incoming message starts the Webex Connect flow from the beginning, the flow is treating every webhook event as a new start event instead of waiting for the next message from the same user. The Receive node is the correct mechanism for continuing the flow after the initial webhook trigger. It should use a custom event that matches the user email, because the user identity is what links the next inbound message to the same conversation path. Matching the bot email would identify the bot endpoint, not the specific human conversation participant.
Creating multiple webhooks for different steps would fragment the design and still would not preserve state cleanly. A Call Flow node is useful for modularizing logic but does not by itself wait for and correlate the user's next message. The Receive node with the user-email custom event keeps the conversation from restarting. Reference: Webex Connect Help, Receive Node and flow debugging; Webex Connect Webex Chat
/Webex Engage documentation.
NEW QUESTION # 36
An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?
- A. Agent idle timeout
- B. Queue wait threshold
- C. SIP registration expiration timer
- D. Callback retry interval and queue backlog
Answer: D
NEW QUESTION # 37
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
- A. certificate-based trunks
- B. PSTN trunks
- C. DNS-based trunks
- D. registration-based trunks
- E. enterprise trunks
Answer: A,D
Explanation:
Webex Calling Local Gateway supports certificate-based trunks and registration-based trunks.
These trunking models define how the Local Gateway authenticates and establishes SIP connectivity with Webex Calling.
NEW QUESTION # 38
An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)
- A. Add the agent to the outbound team.
- B. Automatic Number Identification in Flow Designer
- C. Assign a wrap-up reason to the outdial queue.
- D. default outdial Automatic Number Identification at the tenant level
- E. Enable Outdial on a desktop profile.
Answer: D,E
Explanation:
Outdial telephony requires a default outdial ANI to be configured so outbound calls present a valid caller ID. The agent's desktop profile must also have Outdial enabled so the agent can access and initiate outbound calls from Agent Desktop.
NEW QUESTION # 39
......
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