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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Functional Knowledge18%- Student Lifecycle
  • 1. Retention
  • 2. Admissions
  • 3. Recruitment
- Advancement & Alumni
  • 1. Donor Management
Domain Expertise28%- Education Cloud Applications
  • 1. Student Success Hub
  • 2. EDA (Education Data Architecture)
- Salesforce.org Product Suite
  • 1. Nonprofit Success Pack (NPSP)
  • 2. Marketing Cloud for Education
Solution Design23%- Security & Access
  • 1. Sharing Rules
  • 2. Profiles & Permission Sets
- Data Model Configuration
  • 1. Household Account Model
  • 2. Academic Program Model
Integration & Analytics13%- Third-party Integrations
  • 1. SIS (Student Information System)
- Reporting
  • 1. Salesforce Reports & Dashboards
Implementation Strategies18%- Data Migration
  • 1. Legacy System Migration
- Governance Framework
  • 1. Center of Excellence
  • 2. Release Management

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Salesforce Certified Education Cloud Consultant 認定 ED-Con-101 試験問題 (Q33-Q38):

質問 # 33
Recruiters want to visualize the number of prospective students at various stages in the recruitment process.
Which report chart should the consultant implement?

正解:D

解説:
Opportunity Funnel report is a report chart that the consultant can implement to help recruiters visualize the number of prospective students at various stages in the recruitment process. Opportunity Funnel report is a type of report that shows the distribution of Opportunities by stage, amount, or probability. Opportunity Funnel report can be used to track the progress and performance of the recruitment pipeline, and identify bottlenecks or opportunities for improvement. Application Tabular report, Education History dashboard, and Program Enrollment dashboard are not report charts that can help recruiters visualize the number of prospective students at various stages in the recruitment process. Reference:
https://help.salesforce.com/s/articleView?id=sf.reports_charts_funnel.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_funnel


質問 # 34
A university uses the Education Data Architecture (EDA) to manage its prospective and current students. The student Contact Mailing Address fields and records are populated in Salesforce through an integration with an external system.
What should the consultant recommend?

正解:C

解説:
The consultant should recommend to disable address-related Trigger Handler records for the university that uses EDA to manage its prospective and current students and has the student Contact Mailing Address fields and records populated in Salesforce through an integration with an external system. Trigger Handler records are records that control the behavior of EDA triggers and can be disabled or enabled as needed. Disabling address-related Trigger Handler records can help prevent duplicate or conflicting address records from being created or updated by EDA when the student Contact Mailing Address fields and records are populated in Salesforce through an integration with an external system. Disabling all EDA and custom Trigger Handler records, setting record-level trigger firing based on the Account record type, or setting the Default Account Model to Administrative are not recommendations for the university that uses EDA to manage its prospective and current students and has the student Contact Mailing Address fields and records populated in Salesforce through an integration with an external system. Reference:
https://powerofus.force.com/s/article/EDA-TDTM
https://powerofus.force.com/s/article/EDA-Addresses


質問 # 35
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about costs and suggests using other license types for full-time recruitment users.
What should the consultant discuss with the client?

正解:B

解説:
Understanding Licensing Requirements:
Full-time recruitment staff need access to Opportunity and Campaign Member objects, which are part of core Salesforce functionalities.
Salesforce Platform licenses have limitations on access to certain standard objects such as Opportunities and Campaigns, which are essential for the recruitment use case.
Business Use Case for Full Salesforce License:
Opportunity Management: Recruitment staff need to manage opportunities related to student admissions and engagement.
Campaign Management: Access to Campaign Members allows recruitment staff to track and manage student participation in various recruitment campaigns.
Advanced CRM Functionalities: Full Salesforce licenses provide access to all Salesforce CRM capabilities, which are necessary for comprehensive recruitment operations.
Cost Considerations:
While full Salesforce licenses are more expensive than platform licenses, they provide the necessary functionality without limitations.
Discuss potential volume discounts or bundling options with Salesforce to mitigate costs.
Implementation Steps:
License Assignment: Ensure that full Salesforce licenses are assigned to recruitment staff.
Training: Provide training to recruitment staff on how to effectively use Opportunities and Campaign Members.
Customization: Customize Salesforce to meet specific recruitment needs, leveraging Opportunities and Campaign functionalities.
Reference:
Salesforce Licensing Guide: Salesforce Licenses


質問 # 36
A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The data exported from SIS needs to be automatically modified to correspond to values in Salesforce.
Which integration approach should the consultant recommend?

正解:D

解説:
An ETL tool is an integration approach that the consultant should recommend to populate data from the SIS to Salesforce, and automatically modify the data to correspond to values in Salesforce. An ETL tool is a software application that can extract, transform, and load data from one system to another. An ETL tool can perform data transformations such as mapping, filtering, sorting, and aggregating, to ensure that the data from the SIS matches the values in Salesforce. Lightning Connect, Salesforce Data Import Wizard, and Salesforce Data Loader are not integration approaches that can automatically modify the data to correspond to values in Salesforce. Reference:
https://developer.salesforce.com/docs/atlas.en-us.integration_patterns_and_practices.meta/integration_patterns_and_practices/integ_pat_what_is_etl.htm
https://trailhead.salesforce.com/en/content/learn/modules/data-integration-strategies


質問 # 37
A university is planning an enterprise-wide implementation of Education Cloud. It has asked the consultant to do an analysis of Education Cloud functionality to identify additional apps it may need to purchase.
What is a standard feature of Education Cloud?

正解:C

解説:
Salesforce Education Cloud is designed to meet the needs of educational institutions, providing a comprehensive set of features to manage student lifecycle, from recruitment to alumni engagement. A standard feature of Education Cloud is Student Advising, which helps institutions offer personalized support and guidance to students throughout their academic journey. This functionality includes tracking student progress, scheduling advising sessions, and providing insights into student performance and needs.
Reference:
Salesforce Education Cloud Overview
Student Success Hub for Higher Education


質問 # 38
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