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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	25%	- Security practices 1. Authentication and access control 2. Wireless security and encryption - Threats and vulnerabilities 1. Social engineering attacks 2. Malware types
Topic 2: Software Troubleshooting	22%	- Common OS issues 1. Boot issues and recovery 2. Application crashes and errors - Device and application troubleshooting 1. Peripheral issues 2. Performance optimization
Topic 3: Operating Systems	31%	- Other operating systems 1. macOS basics 2. Linux fundamentals - Windows OS installation, configuration, and management 1. Command-line tools (basic administration) 2. Windows tools and utilities
Topic 4: Operational Procedures	22%	- Professionalism and communication 1. Customer service best practices 2. Documentation procedures - Safety and environmental procedures 1. Safety and compliance 2. E-waste handling

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q282-Q287):

NEW QUESTION # 282
An end user sees frequent onscreen messages from a retail site they visited a week ago. A technician investigates and determines that the pop-up blocker is turned on. Which of the following should the technician do next?

A. Turn off notifications in the browser
B. Reset the browser to its default settings
C. Clear the browser cache
D. Uninstall and reinstall the browser

Answer: A

Explanation:
The correct answer is B. Turn off notifications in the browser, because the described behavior matches browser notification abuse, not traditional pop-ups. Modern browsers allow websites to request permission to send notifications. If a user previously allowed notifications from a retail site, the site can continue sending onscreen alerts even when pop-up blockers are enabled.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, browser notification permissions are separate from pop-up blocking settings. Pop-up blockers prevent new browser windows or tabs from opening, but they do not block push notifications that were previously approved by the user. These notifications can persist long after visiting a site.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that one of the first troubleshooting steps for repeated browser messages is to review and disable site notification permissions.
This directly targets the root cause without affecting browser configuration or user data.
The Mike Meyers / Mark Soper Lab Manual reinforces that resetting or reinstalling the browser is an excessive step unless configuration corruption is suspected. Clearing cache removes stored files but does not revoke notification permissions.
Because the messages originate from previously allowed browser notifications, the most appropriate and targeted fix is to disable notifications in the browser, making B the correct answer.

NEW QUESTION # 283
An administrator is investigating a zero-day vulnerability on a core system. If the vulnerability is not patched, the negative impact to business could be significant. The vendor has released a patch, but it requires downtime to deploy. Which of the following actions should the administrator take?

A. Create a standard change request.
B. Continue operations until the next change interval.
C. Implement an emergency change.
D. Immediately freeze all changes.

Answer: C

Explanation:
An emergency change is appropriate when a critical vulnerability poses significant business risk and must be addressed immediately, even if downtime is required.

NEW QUESTION # 284
An administrator is investigating a zero-day vulnerability. If left unpatched, it could severely impact business. The patch requires downtime. What should the administrator do?

A. Create a standard change request.
B. Continue operations until the next change interval.
C. Implement an emergency change.
D. Immediately freeze all changes.

Answer: C

Explanation:
A zero-day vulnerability demands an emergency change to quickly secure the system, even if downtime is needed.

NEW QUESTION # 285
A scammer is attempting to extract confidential information through phone calls. Which of the following best describes the social engineering attack that the scammer is using?

A. Pretexting
B. Vishing
C. Phishing
D. Whaling

Answer: B

Explanation:
Vishing is a voice-based social engineering attack that uses phone calls to trick a person into revealing confidential information.

NEW QUESTION # 286
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

A. Interrupt the customer and express that troubleshooting support tickets can take time.
B. Escalate the issue to a senior team member and provide next steps to the customer.
C. Dismiss the customer and reschedule another troubleshooting session at a later date.
D. Maintain a positive attitude and continue to ask questions regarding the scope of the issue.

Answer: B

Explanation:
When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.
B). Dismissing the customer is unprofessional and violates proper customer service protocols.
C). Interrupting the customer and providing excuses escalates the tension and is inappropriate.
D). Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Customer service best practices - escalation and communication

NEW QUESTION # 287
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