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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Transition from other platforms 2. Data migration strategies
Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management
Governance and Administration	20%	- Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies - Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management
Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export
Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops

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Salesforce Certified Slack Consultant Sample Questions (Q86-Q91):

NEW QUESTION # 86
A large organization is setting up Slack and needs to determine who will have the highest level of control over Slack settings and policies. This role would also be responsible for managing the overall Slack environment across multiple workspaces. Which role should they assign for this responsibility?

A. Workspace Admin, responsible for managing specific workspace settings
B. Channel Admin, in charge of specific channels within the workspace
C. Org Owner, with control over all administrative settings across the organization
D. User Group Admin, tasked with managing user groups and permissions

Answer: C

Explanation:
The Org Owner role is ideal for a large organization setting up Slack, as this role provides the highest level of control over Slack settings and policies across multiple workspaces, ensuring consistent governance and oversight.

NEW QUESTION # 87
A marketing agency is seeking to improve its internal processes using Slack. Which of the following workflows would be most effectively managed within Slack?

A. Handling sensitive client contracts and confidential financial negotiations
B. Using Slack channels for casual, non-work-related chats to boost team morale
C. Coordination of marketing campaigns, including task assignments, progress updates, and collaborative brainstorming sessions
D. Storing and managing high-resolution media files for client projects

Answer: C

Explanation:
Slack is ideally suited for coordinating marketing campaigns, as it facilitates efficient task assignments, real-time progress updates, and collaborative brainstorming within teams, enhancing workflow efficiency and team collaboration.

NEW QUESTION # 88
A newly formed remote team is adopting Slack for their project management. How should they structure their channel strategy to maximize efficiency and clarity in communication?

A. Organize channels around key project areas and encourage summarizing updates in these channels
B. Create a multitude of channels for every minor aspect of the project to keep discussions highly focused
C. Set up one channel for all communications to keep everything in a single place
D. Rely on individual direct messages for all project communications to minimize the number of channels

Answer: A

Explanation:
Organizing channels around key project areas allows for focused and efficient communication.
Encouraging summarizing updates in these channels ensures that important information is easily accessible and discussions are relevant.

NEW QUESTION # 89
When discussing Slack security with a client currently using the platform, which question is most pertinent to ask in order to understand their security needs and concerns?

A. "How often do your employees change their Slack passwords?"
B. "Do you prefer using two-factor authentication or single sign-on for logging into Slack?"
C. "What are your current security protocols with Slack and how do you envision enhancing them?"
D. "Are you satisfied with the color scheme of the Slack interface for privacy alerts?"

Answer: C

Explanation:
Asking about the client's current security protocols with Slack and how they plan to enhance them provides a comprehensive understanding of their security stance and future needs. This information is crucial for tailoring Slack's security features to meet their specific requirements.

NEW QUESTION # 90
You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner. The client's Enterprise Grid houses four workspaces: Social, External, Marketing and Finance.
Unless modified from the default in the client's Enterprise Grid, which workspaces can channel members request to work with individuals from the external partner?

A. The latest workspace created in the Enterprise Grid
B. The External workspace only
C. The first workspace created in the Enterprise Grid
D. All the workspaces housed within the Enterprise Grid

Answer: D

Explanation:
The correct answer is B. Unless the Enterprise Grid's Slack Connect settings have been restricted, users are not limited to only an "External" workspace for external collaboration. Slack Connect is an Enterprise Grid capability that can be governed centrally, and by default the collaboration capability can apply across the workspaces in the grid. The client may later decide to restrict external collaboration to selected workspaces, such as an External workspace, but that would be a deliberate policy decision, not the default assumption. Option A is tempting because the workspace is named
"External," but workspace naming alone does not automatically restrict Slack Connect requests to that workspace. Option C and Option D are arbitrary and have no relationship to Slack Connect policy behavior. The consultant should clarify that workspace architecture and policy settings work together:
the grid can include an External workspace for strategic organization, but administrators still need to configure policies if they want external collaboration limited to that workspace only.

NEW QUESTION # 91
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