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Salesforce Certified-Strategy-Designer Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Strategy Designer Exam
Exam Number:Certified-Strategy-Designer
Related Certifications:Salesforce Certified Designer
Certificate Validity Period:1 year (maintenance required annually)
Exam Duration:105 minutes
Passing Score:70%
Real Exam Qty:60-65
Exam Format:Multiple-choice, Multiple-select, Scenario-based
Exam Price:USD 200 + applicable taxes
Available Languages:English
Recommended Training:Salesforce Strategy Designer Certification Prep (Trailhead)
Exam Registration:Salesforce Certification Registration
Sample Questions:Salesforce Certified-Strategy-Designer Sample Questions
Exam Way:Online proctored or onsite at authorized testing centers
Pre Condition:No mandatory prerequisites; recommended 2+ years experience in strategy, solution design, or related fields; hands-on Salesforce experience
Official Syllabus URL:https://help.salesforce.com/s/articleView?id=005298981&language=en_US

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Salesforce Certified-Strategy-Designer Exam Syllabus Topics:

TopicDetails
Topic 1
  • Value Design: This topic covers an effective challenge statement, the internal dynamics of the organization, the key external context for innovation, and strategic directions.
Topic 2
  • Leveraging Adjacent Roles
  • Skills: It is all about knowledge and skill infusions that are needed to create a vision, different technical and business capabilities, and a roadmap for implementation.
Topic 3
  • Tools and Artifacts: It focuses on high-level Salesforce capabilities, methods of co-creation, and the criteria for feasibility, desirability, and viability.
Topic 4
  • Intangible Deliverables: The topic includes sub-topics about key relationships that are essential for solving the challenge statement, the best presentation techniques for communicating a vision, and the tools for productive cross-discipline collaboration.

Salesforce Certified Strategy Designer Exam Sample Questions (Q134-Q139):

NEW QUESTION # 134
Cloud Kicks (CX) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost.
What should CK do to maintain the vision and create transformative change?

Answer: C

Explanation:
CK should continuously align business goals to the vision to maintain the vision and create transformative change. Business goals are the specific and measurable objectives that support the vision. By aligning business goals to the vision, CK can ensure that every decision and action is consistent with the desired future state, and that the vision is not diluted or distorted over time. Aligning the vision to current industry trends may not be relevant or sustainable for CK's unique value proposition. Realizing that the vision must be driven by business goals may undermine the purpose and direction of the vision.


NEW QUESTION # 135
Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?

Answer: B

Explanation:
A CX vision is a statement that describes the desired future state of the customer experience. It should be inspiring, aspirational, and feasible. To alleviate stakeholders' concerns about how it will impact the current product, a strategy designer should prototype an aspect of the vision that interacts with the current product and share insights with stakeholders. This can help them visualize and understand how the vision can be realized and what benefits it can bring. A brainstorming session may not be helpful if the stakeholders are already skeptical about the vision. Sharing objectives and key results may provide some context, but they do not show how the vision will affect the product.


NEW QUESTION # 136
Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers.
When evaluating ideas for this program, which criteria should strategy designers use?

Answer: B

Explanation:
When evaluating ideas for a loyalty program, considering desirability (customer appeal), viability (business sustainability), and feasibility (practical implementation) ensures a balanced assessment. These criteria help in selecting ideas that are not only attractive to customers but also align with business goals and can be realistically executed.


NEW QUESTION # 137
In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity to create a more sustainable sneaker Which additional topics should CK consider before framing the design challenge as a How Might We question?

Answer: B

Explanation:
Explanation
The additional topics that Cloud Kicks should consider before framing the design challenge as a How Might We question are potential market size and supply chain costs, as these help evaluate the viability and feasibility of the design opportunity. Shareholder priorities and design team capabilities or business drivers and signals of success may not be relevant or important for framing the design challenge.


NEW QUESTION # 138
Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?

Answer: A

Explanation:
Explanation
One of the initial steps to take when creating a program roadmap is to start with a phased approach, then address foundational items early, as this helps prioritize and sequence the work into manageable chunks and ensure that the essential requirements are met first. Developing a RACI diagram or creating a release plan may not be the initial steps, as they require more clarity and details on the scope and timeline of the program.


NEW QUESTION # 139
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