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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: Experience Cloud Fundamentals- Use cases and business value of Experience Cloud
- Experience Cloud licensing and capabilities
Topic 2: Security and Access- Sharing models and data visibility
- User authentication and login methods
- Profiles, permission sets, and roles in Experience Cloud
Topic 3: Collaboration and Engagement- Case management in Experience Cloud
- Chatter and community engagement features
Topic 4: Experience Personalization- Content personalization strategies
- Salesforce CMS integration
- Audience targeting and segmentation
Topic 5: Experience Site Configuration- Templates and branding
- Navigation and structure configuration
- Site creation and setup
Topic 6: Analytics and Optimization- Experience Cloud reporting and dashboards
- Adoption and performance metrics

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q39-Q44):

NEW QUESTION # 39
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?

Answer: A

Explanation:
CMS Connectallows you to display content from an external content management system (CMS) in your Experience Cloud site. You can use CMS Connect to render a header and footer from your CMS in your site, as well as other content types such as articles, banners, or images.


NEW QUESTION # 40
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.

Answer: D

Explanation:
Salesforce Content Delivery Network (CDN) is a feature that allows you to improve the performance of your site by caching static resources, such as images, JavaScript, and CSS files. However, changing the Salesforce CDN has some implications, such as:
* Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages. You need to redeploy your components after changing the CDN to ensure that they work properly.
* Changing the Salesforce CDN does not affect SAML SSO settings for all custom URLs in that domain.
SAML SSO settings are independent of the CDN settings.
* Changing the Salesforce CDN does not impact the AppExchange packages in the org that use Documents object. Documents object is not affected by the CDN settings.
* Changing the Salesforce CDN does not overwrite LDS defaults. LDS defaults are not affected by the CDN settings.


NEW QUESTION # 41
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?

Answer: D

Explanation:
To help UCwith user management, UC should delegate external user administration to its partners. This will allow UC to grant permission to its partners to create new users or reset passwords for partner employees without involving UC's administrators. UC can use Delegated External User Administration, which is a feature that allows UC to assign specific users as delegated administrators who can manage external users in their own accounts.


NEW QUESTION # 42
DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?

Answer: D

Explanation:
To share records with partners who will work on low-severity B2C customer issues, DR should use sharing rules. Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by internal users with partners based on criteria such as record type, field value, or ownership.


NEW QUESTION # 43
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

Answer: C

Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account andany child accounts in the hierarchy3


NEW QUESTION # 44
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