Pass Guaranteed Quiz ITILFND_V4 - ITIL 4 Foundation Unparalleled Test Review

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Continual Improvement
Topic 2: ITIL Practices	- General Management Practices - Technical Management Practices - Service Management Practices
Topic 3: Key Concepts of Service Management	- Service Value System (SVS) - Four Dimensions of Service Management - Guiding Principles
Topic 4: Service Value Chain Activities

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EXIN ITIL 4 Foundation Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which is part of the value proposition of a service?

A. Costs imposed on the consumer by the service
B. Outputs of the service received by the consumer
C. Risks imposed on the consumer by the service
D. Costs removed from the consumer by the service

Answer: D

NEW QUESTION # 64
Which statement about the 'four Ps' of service design is CORRECT?

A. Processes refers to skill and training
B. People refers to technology and tools
C. Partners refers to suppliers and vendors
D. Products refers to producers and metrics

Answer: C

NEW QUESTION # 65
What is included in the purpose of the 'IT asset management' practice?

A. Moving assets to live or other environments for testing or staging
B. Supporting decision-making about purchase, re-use, retirement, and disposal of assets
C. Making new and changed assets available for use
D. Providing information on how assets are configured and the relationships between them

Answer: B

NEW QUESTION # 66
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A. Incident management
B. Change enablement
C. Service request management
D. Service level management

Answer: C

NEW QUESTION # 67
Which statement about the service value chain is CORRECT?

A. The service value chain uses value streams to describe a combination of consumers and providers
B. Each value chain activity uses different combinations of practices to convert inputs into outputs
C. Each value chain activity identifies a requirement for resources from an external supplier
D. The service value chain converts value into demand

Answer: B

NEW QUESTION # 68
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