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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
HR Journeys and Lifecycle Events	20%	- Activity Sets and triggers - Lifecycle event configuration - Journey Designer - Onboarding / Offboarding / Transfers
Core HR Applications and Employee Center	30%	- HR Case Management - Employee Center configuration - HR Administration - HR Dashboards and Reporting
HR System Architecture	30%	- HR services and catalog structure - HR data model (HR Case, HR Profile, tables) - HR criteria and targeting - HR Service Delivery architecture
Security and Data Protection	20%	- Contextual security for HR cases - Role-based access control - Confidential HR data handling - HR data security model

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q84-Q89):

NEW QUESTION # 84
You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that a new button on the HR case, created using the Link Generator application, is not displaying the appropriate web page. Instead, they get a Page Not Found error. You have verified that the Link configuration and script are both accurate. What else must be done to allow the Link to work?

A. You must create a custom ACL to allow the link to work
B. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed
C. You must change Scope for the link to work
D. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied

Answer: B

Explanation:
When implementing HRSD in an environment with existing ITSM configurations, the Restricted Caller Access (RCA) mechanism is often the cause of " Page Not Found " or access errors for cross-scope features like the Link Generator . Because the Link Generator may attempt to access resources across application scopes, the platform requires an explicit " Allowed " status in the RCA table to permit the operation. Even if the script and link configuration are technically perfect, the security layer will block the call if it is seen as an unauthorized cross-scope request. Setting the status to Allowed on the associated record within the Application Restricted Caller Access list white-lists the interaction, enabling the button to correctly resolve the external or cross-scope URL without violating the security boundaries of the HR Scoped Application.

NEW QUESTION # 85
HR Profiles may be created for multiple employees using conditions and criteria in which module?

A. Bulk Cases
B. Create new Case
C. Create Human Resources Profile
D. Generate HR Profiles

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/t_GenHRProfile.html

NEW QUESTION # 86
HR Profiles may be created for multiple employees using conditions and criteria in which module?

A. Bulk Cases
B. Create new Case
C. Create Human Resources Profile
D. Generate HR Profiles

Answer: D

NEW QUESTION # 87
When an employee contacts HR. they speak in terms of lifecycle events from an HR perspective, that event gets translated into several HR services that need to be performed of the following items which would be considered a lifecycle event?

A. Tuition Reimbursement
B. PTO Inquiry
C. Direct Deposit Setup
D. Having a baby

Answer: B

NEW QUESTION # 88
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

A. HR Service, Topic Detail, COE.
B. HR Service, Topic Category, Activity Category, Activities, COE.
C. HR Service, Topic Category, COE.
D. HR Service, Topic Detail, Topic Category, COE.

Answer: D

NEW QUESTION # 89
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