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ASQ CMQ-OE Exam Syllabus Topics:

Section	Objectives
Supply Chain Management	- Supplier performance management - Supplier selection and evaluation
Training and Development	- Training system design and evaluation - Workforce competency development
Management Elements and Methods	- Performance management systems - Financial and risk management basics
Leadership	- Change management and influence - Organizational leadership principles
Quality and Process Management	- Continuous improvement systems - Process improvement methodologies
Customer-Focused Organizations	- Voice of the customer (VOC) - Customer satisfaction and loyalty systems
Strategic Plan Development and Deployment	- Policy deployment (Hoshin Kanri concepts) - Strategic planning processes

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ASQ Certified Manager of Quality/Organizational Excellence Exam Sample Questions (Q391-Q396):

NEW QUESTION # 391
Which of the following is true about the relationship between Cp and Cpk?
I. Cp = Cpk when the process is centered.
II. Cpk is always less than or equal to Cp.
III. Cp is always less than or equal to Cpk.
IV. There is no direct relationship between Cp and Cpk.

A. IV only
B. III and IV only
C. I only
D. I and II only

Answer: D

NEW QUESTION # 392
A service y has decided to expand the current focus of its regional territory to all of North Americ a. This decision is an example of

A. an action plan
B. a SWOT analysis
C. a strategy
D. a tactical analysis

Answer: C

NEW QUESTION # 393
The development of a customer satisfaction survey should be based on

A. established industry practices
B. data from field failure reports
C. A system for determining customer requirements
D. the supplier's perception of customer needs

Answer: C

Explanation:
When developing a customer satisfaction survey, it is essential to focus on understanding and meeting customer needs. A system for determining customer requirements ensures that the survey aligns with what customers truly value. By systematically gathering information about customer preferences, expectations, and experiences, organizations can create effective surveys that provide valuable insights. While established industry practices, the supplier's perception of customer needs, and data from field failure reports are relevant considerations, they do not directly address the systematic approach needed to understand and meet customer requirements. Therefore, prioritizing a system for determining customer requirements is crucial for an effective customer satisfaction survey12.
:
ASQ Certified Manager of Quality/Organizational Excellence
CMQ/OE Excellence Certified Manager of Quality/Organizational - ASQ
Measuring and Managing Customer Satisfaction: ISO 9001:2015 and Beyond
ASQ Certified Manager of Quality/Organizational Excellence

NEW QUESTION # 394
Which of the following steps should an organization take immediately after creating its strategic plan?

A. Deploying its quality' goals
B. Leveraging customer needs into profit opportunities
C. Translating the plan into actions
D. Defining its mission and vision

Answer: C

Explanation:
After creating a strategic plan, the next critical step is to put it into action. Translating the plan into actions involves executing the strategies, initiatives, and goals defined in the plan. This process ensures that the organization moves from planning to implementation, aligning its resources, processes, and activities with the strategic direction. By deploying the plan, the organization can effectively work toward achieving its mission, vision, and quality goals2.
References:
* ASQ Certified Manager of Quality/Organizational Excellence Certification Brochure. Available at ASQ Certified Manager of Quality/Organizational Excellence.
* ASQ 2021-2022 Strategic Plan. Available at ASQ 2021-2022 Strategic Plan.

NEW QUESTION # 395
Organizational culture is comprised of:

A. Strategic plans
B. Values, norms, and assumptions shared by the organization members
C. Core competency of the organization
D. Organization policy

Answer: B

NEW QUESTION # 396
......

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