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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Topic 1: Agile Methodology in Business Analysis- Agile principles
  • 1. Iterative development concepts
    • 2. Collaboration in agile teams
      - Backlog and sprint participation
      • 1. Prioritizing backlog items
        • 2. Supporting sprint planning
          Topic 2: Solution Assessment and Validation- Testing and feedback
          • 1. Feedback incorporation
            • 2. User acceptance testing support
              - Solution evaluation
              • 1. Assess alignment with business needs
                • 2. Validate solution requirements
                  Topic 3: Customer and Business Analysis- Business process understanding
                  • 1. Identify process gaps and inefficiencies
                    • 2. Analyze current business processes
                      - Stakeholder identification and engagement
                      • 1. Identify key stakeholders and their roles
                        • 2. Elicit business needs from stakeholders
                          Topic 4: Requirements Gathering and User Stories- User stories and acceptance criteria
                          • 1. Defining acceptance criteria
                            • 2. Writing effective user stories
                              - Requirements elicitation techniques
                              • 1. Workshops and interviews
                                • 2. Document analysis

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q242-Q247):

                                  NEW QUESTION # 242
                                  Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.
                                  What should the BA create to engage stakeholders?

                                  Answer: C

                                  Explanation:
                                  This answer states that creating a value stream map is what the BA should do to engage stakeholders for improving the new customer onboarding experience at Cloud Kicks which involves complex handoffs between teams. A value stream map is a type of process map that shows how value flows from a customer request to a product or service delivery across different teams or departments. Creating a value stream map means that the BA works with stakeholders from different teams or departments to identify and visualize their inputs, outputs, activities, roles, etc. related to customer onboarding. Creating a value stream map is what the BA should do to engage stakeholders for improving customer onboarding because it helps them to collaborate and communicate their perspectives and expectations, and to discover and eliminate waste or inefficiencies in customer onboarding. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce- business-analyst-quick-look/use-process-mapping-to-understand-your-business


                                  NEW QUESTION # 243
                                  A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
                                  What should the BA use to assess the quality of a user story?

                                  Answer: A


                                  NEW QUESTION # 244
                                  A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
                                  Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

                                  Answer: C


                                  NEW QUESTION # 245
                                  The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.
                                  There is a request for visibility into sales rep' pipeline so that can see their revenue.
                                  Which missing component is necessary to finish this user story?

                                  Answer: A


                                  NEW QUESTION # 246
                                  Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
                                  Which analysis should a business analyst perform?

                                  Answer: B

                                  Explanation:
                                  The analysis that a BA should perform is strategy analysis. Strategy analysis is a technique that helps to understand the business context and environment of an organization, its vision and goals, its strengths and weaknesses, its opportunities and threats, its capabilities and resources, and its stakeholders and competitors.
                                  Strategy analysis helps to identify the business problems or needs that need to be addressed, evaluate potential solutions or options that can address them, and align them with the business strategy and objectives. In this case, CK faces challenges with accurate reporting and metrics to use when scheduling service agent shifts. A BA should perform strategy analysis to understand CK's business context and environment, identify the root causes of the challenges, evaluate potential solutions or options that can solve them in Salesforce, and align them with CK's business strategy and objectives. References:
                                  https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-strategy-analysis/understand-strategy


                                  NEW QUESTION # 247
                                  ......

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