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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics | 6% | - Reporting and KPIs
|
| Topic 2: Platform | 10% | - Core platform configuration
|
| Topic 3: Integrations | 6% | - System connectivity
|
| Topic 4: Visit Execution | 36% | - In-store process management
|
| Topic 5: Data Setup | 36% | - Security and access
|
| Topic 6: Visit Planning | 6% | - Territory and route management
|
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NEW QUESTION # 26
What object has a one-to-many relationship with the CG object Visit?
Answer: A
Explanation:
A Retail Store can be associated with many Visit records, creating the required one-to-many relationship.
Each Visit represents a particular scheduled or completed engagement between a field representative and a physical retail location, while the same store can naturally be visited repeatedly over time.
Salesforce describes the Visit object as tracking information about a field representative ' s visit to a Retail Store where retail activities are performed. Visit records hold information such as planned and actual start and end times, status, visitor, priority, and the related location.
For Consumer Goods implementations, the Visit ' s Place relationship identifies the Retail Store being visited.
Salesforce Maps uses the same model when scheduling Consumer Goods visits: Visit records can derive their map location from the related Retail Store through Place ID, allowing Maps to position each Visit at the correct physical outlet.
Because representatives return to stores according to visit frequencies, merchandising schedules, promotions, deliveries, and sales requirements, a single Retail Store can accumulate multiple Visit records over its lifecycle. Each Visit remains a distinct transaction with its own Action Plans, tasks, KPIs, timing, and execution results.
Study Guide Topics:Data Setup - > Retail Store - > Visit - > Place Relationship - > Store Visit History
NEW QUESTION # 27
At which three levels can Store Action Plan Templates for recommended tasks for a visit be defined?
Answer: A,C,E
Explanation:
Store Action Plan Templates provide contextual task recommendations by connecting reusable Action Plan Templates with the retail hierarchy where those activities are applicable. The supported retail contexts are Retail Store Group, Retail Store, and In-Store Location.
A Retail Store Group provides broad reusable scope. Stores with similar layouts, product ranges, commercial agreements, or operational characteristics can be grouped so that common activities can be recommended consistently across those stores. Salesforce specifically uses Retail Store Groups to organize locations with common characteristics and to reduce repetitive configuration.
The Retail Store level provides a more specific context when a task is applicable to one physical outlet rather than every store in a group. The In-Store Location level offers the finest execution granularity for activities associated with specific areas such as an aisle, primary shelf, endcap, checkout counter, or back room.
These entities form part of the Salesforce Retail Execution data model together with Store Action Plan Template, Action Plan Template, Visit, and other activity-planning objects. This layered architecture allows recommended visit activities to be associated with the level of the retail hierarchy most appropriate to the business requirement.
Study Guide Topics:Visit Planning - > Store Action Plan Template - > Retail Store Group - > Retail Store - > In-Store Location
NEW QUESTION # 28
ABC Telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agents to have the ability to give runtime adjustments and wish to have the approval process defined around the same.
Which feature should the Consultant suggest to address the above requirements?
Answer: B
Explanation:
In Salesforce Industries (formerly Vlocity) environments-especially relevant for Telecom, Media, and Energy-scenarios involving runtime price changes, agent-driven adjustments, and approval workflows are handled through Discounts, not Promotions or Context Rules. Discounts are specifically designed to allow flexible, rule-driven, and approval-controlled adjustments across the catalog, making them ideal when a company wants to equip call-center or retention agents with the ability to negotiate offers with outgoing customers.
Salesforce's public guidance explains that Discounts support both manual and automated application methods. Administrators can enable runtime/manual discounts, specify discount types (percentage or fixed amount), and attach approval rules via the Industries Pricing Compliance framework. These can be targeted across the entire product catalog, specific product hierarchies, or only selected offers. This aligns perfectly with ABC Telecom's requirement to apply pricing adjustments across the catalog and allow agents to make on-the-spot price changes.
While Promotions are useful for predefined marketing offers, they do not support agent-driven runtime flexibility. Context Rules automate pricing logic but do not provide agent-level manual control. CPQ Hooks require custom development and are not intended for business-driven discounting workflows.
Therefore, Discounts are the recommended and Salesforce-aligned feature for agent-controlled runtime adjustments, catalog-wide applicability, and approval process integration, exactly matching the needs of a telecom retention team.
NEW QUESTION # 29
Which are the two primary use cases for performing an in-store survey?
Answer: D,E
Explanation:
Two primary use cases for performing an in-store survey are:
Gathering feedback from customers, consumers, shoppers, and staff. An in-store survey can be used to collect feedback from various stakeholders who interact with the products or services offered by the consumer goods company. For example, an in-store survey can ask customers about their satisfaction, preferences, or suggestions; consumers about their awareness, perception, or loyalty; shoppers about their behavior, motivation, or barriers; and staff about their challenges, needs, or opinions.
Gathering data on promotions, inventory requirements and product quality. An in-store survey can be used to collect data on various aspects of the product performance and availability in the retail store. For example, an in-store survey can ask about the compliance, effectiveness, or impact of promotions; the demand, supply, or replenishment of inventory; and the condition, quality, or issues of products
NEW QUESTION # 30
Which three dashboards are natively available with Tableau CRM for Consumer Goods Cloud?
Answer: A,D,E
Explanation:
These dashboards provide comprehensive insights into various aspects of consumer goods operations, from category performance to individual sales rep and store analyses.
NEW QUESTION # 31
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