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ASQ CMQ-OE Exam Syllabus Topics:

Section	Weight	Objectives
Management & Communication	20%	- Management Skills & Styles - Customer & Supplier Relationships - Negotiation & Conflict Resolution - Marketing & Customer Satisfaction - Communication Methods & Barriers - Presentation & Meeting Facilitation
Supply Chain Management	15%	- Outsourcing & Vendor Management - Logistics & Inventory Management - Supplier Performance & Monitoring - Supplier Selection & Evaluation - Supplier Development & Quality Improvement
Management Planning & Measurement	25%	- Metrics & Performance Indicators (KPIs) - Cost of Quality (COQ) Analysis - Quality Tools (QFD, CT Trees, FMEA) - Business Performance & Data Analysis - Project Management Fundamentals - Strategic Planning Tools (SWOT, Balanced Scorecard) - Benchmarking & Best Practices
Quality Systems Development, Implementation, and Continual Improvement	20%	- Documentation & Control - Risk Management & Prevention - Process Improvement Methodologies (Lean, Six Sigma) - Auditing (Internal, External, Supplier) - Quality Management Systems (QMS) & Standards (ISO 9000) - Continuous Improvement Tools (Kaizen, PDCA, Root Cause Analysis)
Organizational Leadership	20%	- Performance Measurement & Management - Leadership Principles & Techniques - Quality Culture & Behavioral Aspects - Employee Development & Engagement - Change Management - Strategic Planning & Deployment

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ASQ Certified Manager of Quality/Organizational Excellence Exam Sample Questions (Q147-Q152):

NEW QUESTION # 147
A senior executive invites employees to become members of a team that will help make decisions about which actions to lake before implementing the action selected by the executive. What kind of leadership style is executive using?

A. Open-door
B. Results-based
C. Consultative
D. Nondirective

Answer: C

NEW QUESTION # 148
A company president and the vice president of operations congratulate the quality on the outstanding increase in customer satisfaction, which was the company's number one priority. The quality manager's best response is to thank them and

A. suggest that they praise the employees directly, since everyone contributed to the results
B. remind them that more work needs to be done
C. caution them that having such a singular focus on customer satisfaction may be misleading mn the long run
D. accept their praise on behalf of the employees throughout the company

Answer: A

NEW QUESTION # 149
The first step in surveying customers is to
The first step in surveying customers is to

A. identify the target audience for the survey
B. determine the important quality dimensions of the product or service
C. create pilot questions for the survey
D. determine which sampling technique to use

Answer: A

NEW QUESTION # 150
In medical device manufacturing and in pharmaceutical production, strict traceability is mandated by regulation. What type of actions may draw upon this requirement?
I. Fulfillment of an unconditional guarantee
II. Replacement of failed product under warranty
III. A product recall that is needed to safeguard product users
IV.
Analysis of problems leads to process improvement

A. II, III, and IV only
B. III and IV only
C. I, II, and III only
D. I, II, III, and IV

Answer: B

NEW QUESTION # 151
Which of the following is an example of common cause variation?

A. Human error
B. Inadequate training
C. Equipment failure
D. Inherent measurement error

Answer: D

NEW QUESTION # 152
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