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Genesys GCP-GCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implementation40%- Routing configuration
- Customer service strategy alignment
- Integrations with organizational goals
- Workflow setup and best practices
Topic 2: Genesys Cloud CX Reporting and Analytics20%- Performance metrics analysis
- Custom report building
- Trend identification
- Dashboard interpretation
- Data-driven recommendations
Topic 3: Genesys Cloud CX Architecture- Platform deployment models
- Infrastructure components
- System design and integration strategy
Topic 4: Genesys Cloud CX Administration40%- Security and permissions management
- Contact center configuration
- Governance policies
- User setup and management
Topic 5: Genesys Cloud CX Development- Workflow development
- API design and implementation
- Custom applications
- Building custom features and integrations

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q91-Q96):

NEW QUESTION # 91
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?

Answer: B

Explanation:
Explanation
The steps you should take to update Amelia's reporting structure in Genesys Cloud CX are to update her manager in her profile and let Genesys Cloud CX automatically update her place in the hierarchy. You can change a user's manager by editing their profile and selecting a new manager from a list of users. Genesys Cloud CX will then update the user's position in the organizational hierarchy based on their manager.
References: https://help.mypurecloud.com/articles/change-a-users-manager/
https://help.mypurecloud.com/articles/view-the-organizational-hierarchy/


NEW QUESTION # 92
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Answer: D

Explanation:
Explanation
Workspaces is a setting that allows you create a place for each group in your organization to upload, organize, and share documents and files. Workspaces are secure storage areas that can be accessed only by members of the group. You can create workspaces for different purposes, such as projects, teams, departments, etc.
References: https://help.mypurecloud.com/articles/about-workspaces/
https://help.mypurecloud.com/articles/create-a-workspace/


NEW QUESTION # 93
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

Answer: B,D


NEW QUESTION # 94
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

Answer: A,B,D


NEW QUESTION # 95
Which one of the following Genesys Cloud CX configuration options provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

Answer: B

Explanation:
IP Phone Templates in Genesys Cloud CX provide a standardized way to configure and deploy phones of a specific make and model with the same settings across the organization. This feature ensures consistency and efficiency in phone deployment, reducing the complexity of individually configuring each phone and ensuring that all necessary settings are uniformly applied.


NEW QUESTION # 96
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