Valid Salesforce-Communications-Cloud Practice Materials - Salesforce-Communications-Cloud Valid Test Topics

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

SectionObjectives
Industry Process Automation- Service and Provisioning Workflows
- Customer Lifecycle Management
Communications Cloud Fundamentals- Industry Cloud Overview and Use Cases
- Communications Industry Data Model
Integration and Extensibility- External System Data Synchronization
- Salesforce APIs and Integration Patterns
Order Management and CPQ- Order Capture and Fulfillment Flows
- Product Catalog and Pricing Configuration
OmniStudio (Vlocity) Capabilities- FlexCards and UI Composition
- DataRaptors and Integration Procedures
- OmniScripts and Guided Experiences

>> Valid Salesforce-Communications-Cloud Practice Materials <<

Salesforce-Communications-Cloud Valid Test Topics - Salesforce-Communications-Cloud Test Practice

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

Answer: A

Explanation:
For United Telecom ' s need to upgrade existing assets to high-speed offerings, the " Change of Plan " MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer ' s service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.


NEW QUESTION # 13
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

Answer: B,C

Explanation:
Service Account (A) and Place (B) entities in Salesforce Communications Cloud are used to capture location information. Service Account can store service-specific details, including location, while Place can represent physical locations such as sites or premises, making them suitable for capturing site addresses for serviceability checks.References:Salesforce Communications Cloud documentation on data models and location management.


NEW QUESTION # 14
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE).
UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

Answer: D

Explanation:
When modeling dedicated internet services and Ethernet access devices, especially when the device is reused for future offerings, it ' s efficient to model them as standalone offers with an auto-add relationship. This approach ensures that the Ethernet access device is automatically included when a dedicated internet service is added, while also allowing for the flexibility to use the device with other services like VOIP and business TV in the future.References:Salesforce CPQ documentation on product modeling and auto-add relationships.


NEW QUESTION # 15
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

Answer: A

Explanation:
The best approach for designing an orchestration process that involves an asynchronous operation, such as a provisioning system that can take up to 10 minutes, is to use a callout orchestration item with an asynchronous system interface. This method involves making a callout to the external system (in this case, the provisioning system) and then allowing the external system to perform its operations. The Enterprise Service Bus (ESB) will then do a callback to the orchestration process ' s asynchronous callback URL once the operation is complete. This approach is efficient for operations that are not immediate and require waiting for an external process to complete.References:Salesforce Communications Cloud documentation on orchestration patterns and asynchronous operations.


NEW QUESTION # 16
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

Answer: A,B,C


NEW QUESTION # 17
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