ITIL-4-HVIT Exam Blueprint, Latest ITIL-4-HVIT Exam Preparation

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
  • 1. Operating and improving digital products
    • 2. Designing and delivering digital products
      Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
      • 1. The characteristics of high-velocity IT
        • 2. Digital technology and digital organizations
          Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
          • 1. Optimize and automate
            • 2. Focus on value
              Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
              • 1. Information security management
                • 2. Service validation and testing
                  • 3. Business analysis
                    • 4. Architecture management
                      • 5. Deployment management
                        Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                        • 1. Feedback loops and continual improvement
                          • 2. Customer and stakeholder value

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q105-Q110):

                            NEW QUESTION # 105
                            Which statement about safety culture is CORRECT?

                            Answer: C

                            Explanation:
                            A safety culture in high-velocity IT encourages learning from failures rather than punishing them.
                            By treating failures as opportunities for improvement, organizations can identify weaknesses, adapt processes, and improve system resilience over time, which is essential for continuous improvement and safe experimentation.


                            NEW QUESTION # 106
                            Which is a characteristic of a digital organization?

                            Answer: D

                            Explanation:
                            A digital organization embeds digital technology into its core value-creating activities rather than limiting it to support functions. This means digital technology is primarily used in the organization's main operational and customer-facing processes, enabling new ways of delivering value, improving agility, and supporting continuous innovation in how the business operates.


                            NEW QUESTION # 107
                            The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
                            What is this called?

                            Answer: B

                            Explanation:
                            Risk appetite is the amount and type of risk that an organization is willing to take in order to meet its objectives. It is set by the governing body and provides the boundaries within which teams can make autonomous decisions quickly, which is essential when authority is delegated in a high- velocity environment.


                            NEW QUESTION # 108
                            An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
                            Which practice would MOST help the organization to achieve this?

                            Answer: D

                            Explanation:
                            Risk management would most help the organization balance accelerated delivery (through CI/CD) with compliance, as it ensures that risks related to internal and external policies are identified, assessed, and controlled while enabling innovation.


                            NEW QUESTION # 109
                            A service provider provides a cloud-based social media tool to many service consumers. It is essential that the service is reliable and has very few failures. Recently there have been issues where the performance dropped to unacceptable levels following service updates. Some technical staff claim this is due to unexpected patterns of business activity.
                            How can the 'capacity and performance management' practice contribute to resolving the issues?

                            Answer: A

                            Explanation:
                            Capacity and performance management ensures that services can meet current and future demand by analysing usage patterns and forecasting workload. Incorporating demand forecasting into the definition of done ensures that new or updated services are assessed against expected usage before release, helping prevent performance degradation caused by unexpected business activity patterns.


                            NEW QUESTION # 110
                            ......

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