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ServiceNow CIS-PA Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified Implementation Specialist – Platform Analytics
Exam Number:CIS-PA
Real Exam Qty:Approximately 60
Passing Score:70%
Exam Format:Multiple select, Proctored online exam, Multiple choice
Related Certifications:ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – Performance Analytics
Exam Price:USD 300
Available Languages:English
Certificate Validity Period:Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal)
Exam Duration:90 minutes
Recommended Training:ServiceNow Performance Analytics Training (Now Learning)
Exam Registration:Now Learning (Training & Exam Registration)
ServiceNow Certification Portal
Sample Questions:ServiceNow CIS-PA Sample Questions
Exam Way:Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor)
Pre Condition:ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended
Official Syllabus URL:https://www.servicenow.com/services/certification.html

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ServiceNow CIS-PA Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure Indicators and Indicator Sources: This domain addresses creating and configuring indicators (performance metrics), including source conditions, fact tables, indicator types, properties, and aggregation scripts.
Topic 2
  • Architecture and Deployment: This domain covers the foundational components of the Performance Analytics solution and the proper deployment sequence in ServiceNow environments.
Topic 3
  • Perform Diagnostics and Troubleshooting: This section addresses identifying and resolving issues using Spotlight diagnostic tools to monitor system health and performance.
Topic 4
  • Data Collection: This domain explains how Performance Analytics gathers and processes data, including collection flow, configuration properties, and troubleshooting collection issues.
Topic 5
  • Administration and Solutions: This domain covers administrative tasks using the Admin Console and accelerating deployment with pre-built Content Packs.

ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q27-Q32):

NEW QUESTION # 27
What does the number of"Inserts"represent in aJob Logrecord?

Answer: B

Explanation:
In a Performance AnalyticsJob Log, theInsertsvalue represents the number ofanalytics score records written to the databaseduring that job run. These inserts typically correspond to new indicator scores added to theIndicator Factstable.
This value does not represent business records such as incidents, nor does it indicate how many source records were evaluated. Records examined and calculations performed may be far greater than the number of inserts, as only final score results are stored. ServiceNow documentation confirms that Job Log insert counts reflect stored analytics results, making option B the correct interpretation.


NEW QUESTION # 28
What configuration setting should be used to run aHistorical Collection Job?

Answer: A

Explanation:
AHistorical Collection Jobis designed to collect past data for a defined historical period and is typically executedone timeoron demand. Unlike scheduled collection jobs (daily, weekly, or monthly), historical jobs are not intended to run repeatedly.
ServiceNow documentation specifies that historical collections are initiated manually to backfill data for indicators that were created after records already existed. Running them on a recurring schedule could lead to duplicated or incorrect data. Therefore, the correct configuration isOnce or On Demand, making option A the correct answer.


NEW QUESTION # 29
Which type of Indicator allows enablingShow real-time score?

Answer: C

Explanation:
TheShow real-time scoreoption is available only fornon-scripted Automated Indicators. These indicators are based on standard indicator sources and conditions that can be safely recalculated on demand without scripting complexity.
Scripted automated indicators and formula indicators depend on stored historical values and custom logic, which cannot be reliably recalculated in real time. Manual indicators rely on user-entered values and also do not support real-time calculation. ServiceNow documentation explicitly limits real-time scoring to non- scripted automated indicators to preserve performance and data integrity. Therefore, option D is the correct answer.


NEW QUESTION # 30
When using aBucket Groupas a Breakdown Source, which is the required Breakdown SourceFacts table?

Answer: A

Explanation:
When aBucket Groupis used as a Breakdown Source in Platform Analytics, the requiredFacts tableisBucket
[pa_buckets]. Bucket Groups define how numeric or duration values (such as age, time, or cost ranges) are grouped, but they do not store analytics facts themselves. The actual bucketed values generated during data collection are stored in thepa_bucketstable, which makes it the authoritative facts table for bucket-based breakdowns.
Thepa_bucket_groupstable only stores configuration metadata for bucket definitions. Thesys_choicetable is used exclusively for choice list values and is unrelated to bucket analytics. The Indicator Facts table stores indicator scores but does not contain bucket-level breakdown data. ServiceNow documentation explicitly states that any breakdown based on bucket groups must reference thepa_bucketstable to ensure accurate historical analysis and proper breakdown rendering. Therefore, option C is the only correct answer.


NEW QUESTION # 31
An Indicator stores the value7423.3.
If thePrecisionis set to0, what is displayed in aScore widget?

Answer: C

Explanation:
In ServiceNow Platform Analytics, thePrecisionsetting controls how numeric values arerounded and abbreviatedwhen displayed inScore widgets. When Precision is set to0, the platform displays values using compact notation(such askfor thousands orMfor millions) withno decimal places.
For a stored value of7423.3, Precision 0 causes the value to be rounded to the nearest thousand and displayed as7k. Platform Analytics does not display the full raw number unless compact notation is disabled or precision is increased. Option B (7000) and option D (7423) represent numeric rounding but not thecompact display formatused by score widgets. Option C is incorrect because Precision 0 explicitly removes decimals and applies abbreviation.
ServiceNow documentation confirms that score widgets useprecision-based compact formatting, making7k the correct displayed value when Precision is set to 0.


NEW QUESTION # 32
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