Free PDF 2026 Cisco 500-442: Unparalleled Administering Cisco Contact Center Enterprise Valid Study Questions

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Cisco 500-442 Exam Syllabus Topics:

SectionWeightObjectives
Basic Calls and Agent Settings20%- Deploy basic call settings
- Configure basic agent functionality
- Build basic ICM scripts
- Configure basic call treatment
Advanced Features10%- Understand CCE features beyond default settings
Configuration and Implementation20%- Implement precision routing
- Utilize Finesse administration tool
- Configure agent teams and supervisors
Overview20%- Describe CCE components and architecture
- Explain call flow
- Describe access tools
- Understand Contact Center basics
Reporting10%- Utilize Cisco Unified Intelligence Center (CUIC)
Advanced Configuration20%- Configure RONA support
- Configure roles and departments
- Implement VXML applications

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500-442 Exam Syllabus & Valid 500-442 Cram Materials

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

Answer: A,F


NEW QUESTION # 24
Which user role must be assigned to the ToExtVXML variable in the ICM script?

Answer: A


NEW QUESTION # 25
Which communication protocol is being used between PG/Router and Live Data to generate report information?

Answer: A

Explanation:
The communication protocol used between PG/Router and Live Data for generating report information is TCP (Transmission Control Protocol). TCP is a reliable, connection-oriented protocol, ensuring the accurate and ordered delivery of report data between these components. This is crucial for the real-time and historical reporting features in Cisco Contact Center environments, where data integrity and consistency are paramount.References:Cisco's technical documentation on Live Data and its integration with the ICM infrastructure often details the communication protocols and architecture used for reporting functions.


NEW QUESTION # 26
How can the Extension Mobility feature be described?

Answer: C

Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0 The correct answer is C.The Extension Mobility feature can be described as follows1:
* The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones1.
* The feature enables users to log in to any phone that supports Extension Mobility and use it as their own phone1.
* The feature supports both intra-cluster and cross-cluster scenarios, where users can log in to phones that are located within the same or different Unified CM clusters1.
The other options are incorrect because:
* Option A is incorrect because the device profile needs to be created in Unified CM, not CCE, and associated with the user, not the agent1.
* Option B is incorrect because only the device profile needs to be added to the pg user account, not the phone2.
* Option D is incorrect because the Extension Mobility Cross Cluster works on phones that are located in different Unified CM clusters, not the same cluster1.
Extension Mobility is a feature of Cisco Unified Communications Manager (CM) that allows users to temporarily access their personal phone settings, such as line appearances, services, and speed dials, on different Cisco Unified IP Phones. This feature is particularly useful in environments where users change workspaces frequently or share workspaces with others.References:Cisco Unified CM's official documentation provides comprehensive details on the Extension Mobility feature, including its setup, configuration, and usage.


NEW QUESTION # 27
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

Answer: B,D


NEW QUESTION # 28
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