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Scrum PSM-II Exam Syllabus Topics:

Section	Objectives
Managing Products with Agility	- Stakeholder Collaboration 1. Expectation Management 2. Feedback Loops - Product Backlog Management 1. Ordering and Refinement 2. Value Optimization
Developing People and Teams	- Team Dynamics 1. Team Coaching 2. Collaboration Techniques 3. Conflict Resolution - Facilitation Skills 1. Decision-Making Support 2. Workshop Facilitation
Scrum Master Responsibilities	- Servant Leadership 1. Removing Impediments 2. Continuous Improvement 3. Enabling Self-Management - Serving the Scrum Team 1. Coaching Developers 2. Supporting Product Owners 3. Facilitating Scrum Events
Supporting Organizational Change	- Agile Transformation 1. Change Management 2. Organizational Impediments - Scaling Scrum 1. Multi-Team Collaboration 2. Organizational Agility
Scrum Theory and Principles	- Empiricism 1. Adaptation 2. Transparency 3. Inspection - Scrum Values 1. Respect 2. Openness 3. Focus 4. Commitment 5. Courage

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Scrum Professional Scrum Master level II (PSM II) Sample Questions (Q22-Q27):

NEW QUESTION # 22
Kevin is a senior developer that has recently joined an existing Scrum Team. The existing team members are unable to get along with Kevin and conclude that he is not a culture fit.
If necessary, who is responsible for removing the new team member, and why?

A. The Development Team is responsible because it is an internal team issue, and may request help from the Scrum Master.
B. The Product Owner because he/she is responsible for managing the team.
C. The HR department, as they are responsible for the hiring process.
D. The Scrum Master because he/she is responsible for removing Impediments.

Answer: A

Explanation:
The ones closest to the problem are the best ones to understand and solve the problems. The Scrum Master can remove members (if empowered). The Question : is focused on the ownership of the root problem. The Development Team is responsible for addressing internal conflicts and may request help from the Scrum Master if needed. Because this is a localized issue, they are the ones that must initiate the actions for the results they desire.

NEW QUESTION # 23
In what ways does the Scrum Master keep a Development Team working at its highest level of productivity?

A. By helping the Development Team with user acceptance tests and tracking defects.
B. By ensuring each member takes turns speaking at the Daily Scrum and ending the event on time.
C. By removing impediments that hinder the Development Team and facilitating Development Team decisions.
D. By keeping the Scrum board and burn-down chart updated daily.

Answer: C

Explanation:
The Scrum Master serves the Development Team by removing impediments to the Development Team's progress and facilitating Scrum events as requested or needed.

NEW QUESTION # 24
Your organization has announced a release to its user base three Sprints from now To be able to include all functionality in the release, work needs to accelerate. The Product Owner puts some testing from the Definition of Done on hold for the next three Sprints, while adding a generic item to the Product Backlog to resolve this in a future release. The Developers object that this will lead to technical debt. Select two ways that explain the impact of technical debt to the Product Owner.
(Choose the best two answers)

A. As development progresses and functionality is added upon the reduced Definition of Done, unknown errors will creep in. The system becomes more difficult to stabilize. Work for the actual release as well as future releases Will be slowed down in unpredictable ways.
B. Feature development of a next release is not allowed to start as long as there is technical debt from the current release. The Product Owner should first accept this impact before the Definition of Done can be reduced.
C. Releasing the version creates false assumptions about the actual state of the system. This is likely to result in interruptions during future Sprints in order to react to unforeseen problems arising from not having met the Definition of Done.
D. A generic Product Backlog item is not good enough. The amount of technical debt will have to be calculated and estimated much more precisely, so the total amount of extra work that needs to be budgeted is well known.

Answer: A,C

Explanation:
Technical debt is the implied cost of rework caused by choosing an easy solution now instead of a better approach that would take longer. Reducing the Definition of Done for the next three Sprints will create technical debt, which will have negative impacts on the product quality, value, and delivery. Two ways to explain these impacts to the Product Owner are:
Releasing the version creates false assumptions about the actual state of the system. This is likely to result in interruptions during future Sprints in order to react to unforeseen problems arising from not having met the Definition of Done. This will reduce the transparency, predictability, and adaptability of the Scrum process, and compromise the trust and satisfaction of the customers and stakeholders. As development progresses and functionality is added upon the reduced Definition of Done, unknown errors will creep in. The system becomes more difficult to stabilize. Work for the actual release as well as future releases will be slowed down in unpredictable ways. This will increase the complexity, risk, and cost of the product development, and lower the value and quality of the product.

NEW QUESTION # 25
Steven is a Scrum Master asked to assist in creating five new Scrum Teams that will be working to build a highly anticipated product. He talks with them about the importance of being able to integrate their Increments by the end of their Sprints. This includes the first Sprints. The product is very important to both the end users and the organization.
Of the choices raised by future team members, what would Steven encourage?

A. All Scrum Teams agree on a mutual understanding of `done' that defines all work necessary to deliver a potentially shippable Increment that includes all previous Increments delivered for the product.
B. Wait until enough of the infrastructure and architecture is in place before starting the first Sprints.This will increase the success of delivering integrated Increments in Sprint 1.
C. Each Scrum Team delivers functionality at the end of each Sprint. New Product Backlog items will then be added to the next Sprint Backlog to integrate their functionality with the other teams to create a unified Increment.
D. Each Scrum Team delivers Increments in its own code branch. After UAT is performed at the Sprint Review, the code branch is isolated until enough Increments are considered acceptable. All code branches will then be merged during the release phase.

Answer: A

Explanation:
When a Product Backlog item or an Increment is described as "Done", everyone must understand what "Done" means. If there are multiple Scrum Teams working on the system or product release, the Development Teams on all the Scrum Teams must mutually define the definition of
"Done" to have a shared understanding of what it means for work to be complete, to ensure transparency. Each Increment is additive to all prior Increments and thoroughly tested, ensuring that all Increments work together.

NEW QUESTION # 26
During the Sprint Retrospective, the team is discussing the quality issues that prevented the team from delivering a releasable Increment at the end of the Sprint. The Development Team does, however, mention that they were able to achieve a high velocity.
What are the best two responses for Steven, their Scrum Master, to take? (Choose two.)

A. Facilitate a discussion on how to improve the quality to a level high enough for the Increment to be releasable, even if the measured velocity drops in the next Sprint.
B. Acknowledge the hard work but remind the Development Team that they need to improve in order to do even more in the next Sprint.
C. Agree and acknowledge the Development Team's hard work, so they will be motivated to do even more in the next Sprint.
D. Stress the value of working software over measured velocity.

Answer: A,D

Explanation:
Scrum employs an iterative, incremental approach to optimize predictability and control risk. The primary objective of a Sprint (iteration) is to produce a potentially shippable product Increment.
Having an Increment will allow the Scrum Team to know the right thing to do in the upcoming Sprint. Having a velocity is important but working software is the primary measure of progress.

NEW QUESTION # 27
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