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| Section | Objectives |
|---|---|
| Contribute to Value with Digital Products | - Fast development - Valuable investments - Resilient operations - Co-created value - Assured conformance |
| High-Velocity IT Techniques and Practices | - Architecture and design - Automation - Cloud computing - Security and risk management - Testing and validation |
| Understand High-Velocity IT Concepts | - Digital transformation - High-velocity IT - Digital products - Digital technology - Digital organization - IT transformation |
| Guiding Principles for High-Velocity IT | - Lean practices - Application of ITIL guiding principles - Continuous improvement - DevOps culture - Agile methods |
| Digital Product Lifecycle | - Value streams - Digital product lifecycle - ITIL operating model - Service value creation |
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NEW QUESTION # 48
Which high-velocity IT objective can be based on competences, such as improved decision- making, that result from the effective use of IT products and services?
Answer: C
Explanation:
Valuable investments can be based on competences gained from the effective use of IT products and services, such as improved decision-making, since these outcomes demonstrate realized value from the investment.
NEW QUESTION # 49
A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
How can the 'relationship management' practice contribute to this initiative?
Answer: B
Explanation:
The relationship management practice contributes by encouraging behaviours consistent with the shared values of both organizations, which builds trust and collaboration - critical for a successful partnership and system integration.
NEW QUESTION # 50
A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live 'point of sale' service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?
Answer: A
Explanation:
Service design would most help the organization determine the order of implementing changes, as it balances requirements, priorities, and constraints to design services and changes that deliver value while meeting deadlines and customer needs.
NEW QUESTION # 51
A service provider provides a cloud-based social media tool to many service consumers. It is essential that the service is reliable and has very few failures. Recently there have been issues where the performance dropped to unacceptable levels following service updates. Some technical staff claim this is due to unexpected patterns of business activity.
How can the 'capacity and performance management' practice contribute to resolving the issues?
Answer: B
Explanation:
Capacity and performance management ensures that services can meet current and future demand by analysing usage patterns and forecasting workload. Incorporating demand forecasting into the definition of done ensures that new or updated services are assessed against expected usage before release, helping prevent performance degradation caused by unexpected business activity patterns.
NEW QUESTION # 52
An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?
Answer: D
Explanation:
A minimum viable product is a version of a product with just enough features to allow it to be released to real users and to generate validated learning. It supports the "valuable investments" objective by testing assumptions cheaply and quickly, avoiding large investments in products that may not deliver the expected value.
NEW QUESTION # 53
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