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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
  • 1. Digital technology and digital organizations
    • 2. The characteristics of high-velocity IT
      Topic 2: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
      • 1. Focus on value
        • 2. Optimize and automate
          Topic 3: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
          • 1. Operating and improving digital products
            • 2. Designing and delivering digital products
              Topic 4: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
              • 1. Deployment management
                • 2. Architecture management
                  • 3. Business analysis
                    • 4. Information security management
                      • 5. Service validation and testing
                        Topic 5: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                        • 1. Customer and stakeholder value
                          • 2. Feedback loops and continual improvement

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q43-Q48):

                            NEW QUESTION # 43
                            An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
                            Which activity would MOST contribute to achieving this?

                            Answer: B

                            Explanation:
                            Continuous integration and continuous deployment (CI/CD) reduce the time between changes being made and being available in production. By automating build, test, and deployment processes, CI/CD enables faster and more frequent delivery of updates such as reference data changes, directly reducing delays between data upload and its availability for business use, thereby supporting faster revenue realization.


                            NEW QUESTION # 44
                            An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
                            Which would be the BEST option this organization could consider to complete its overall risk mitigation?

                            Answer: B

                            Explanation:
                            To complete its overall risk mitigation, the organization should ensure the plan is tested. Testing validates that backup sites, data recovery, and manual processes actually work in practice, ensuring resilience during a real disaster.


                            NEW QUESTION # 45
                            Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
                            Which concept does this demonstrate?

                            Answer: B

                            Explanation:
                            A safety culture encourages people to report errors and near-misses openly so that the organization can learn from them. Blameless post-mortems focus on the systemic and contextual causes of failure rather than individual blame, which increases the flow of information and improves organizational learning and resilience.


                            NEW QUESTION # 46
                            An organization decomposes a monolithic application into independently deployable components with well-defined interfaces.
                            Which benefit is MOST relevant to high-velocity IT?

                            Answer: C

                            Explanation:
                            A loosely coupled architecture allows individual components to be developed, tested, and deployed without coordinating a release of the entire system. This reduces dependencies between teams, shortens lead time for changes, and limits the impact of failures to smaller parts of the service.


                            NEW QUESTION # 47
                            An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
                            Which is the BEST improvement activity?

                            Answer: D

                            Explanation:
                            The best improvement activity is to assess the organization's strategic objectives and customer requirements, then decide on the number and types of service design approaches and models.
                            This ensures alignment with business goals and customer needs, rather than imposing a one- size-fits-all model or simply increasing resources.


                            NEW QUESTION # 48
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