ITIL-4-Foundation Top Exam Dumps, Interactive ITIL-4-Foundation Questions

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Understand the key concepts of service management15-20%- Organize and deliver value with services
- Key concepts of creating value with services
- Key concepts of the service relationship
Understand how the ITIL framework guides the organization15-20%- Nature and use of the ITIL guiding principles
- Other frameworks and methods
- The ITIL principles in detail
Understand the purpose and effects of the service value system15-20%- The ITIL practices in the service value chain
- The service value chain
- Overview of the service value system
- Opportunity and demand
Understand the key ITIL practices30-35%- Service desk practice
- Service configuration management practices
- Supplier management practices
- Incident management and request fulfillment practices
- Continual improvement practices
- Relationship management practices
- Service level management practices
Understand the four dimensions of service management15-20%- Value streams and processes
- Partners and suppliers
- Organizations and people
- Overview of the four dimensions
- Information and technology

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ITIL 4 Foundation Exam Sample Questions (Q115-Q120):

NEW QUESTION # 115
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

Answer: C


NEW QUESTION # 116
Which service transition process provides guidance about converting data into information?

Answer: D


NEW QUESTION # 117
What does the 'service request management' practice depend on for maximum efficiency?

Answer: D


NEW QUESTION # 118
Which is an example o' a service request?

Answer: A


NEW QUESTION # 119
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

Answer: D


NEW QUESTION # 120
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