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Apple Apple-Device-Support Exam Overview:

Certification Vendor:	Apple
Exam Name:	Apple Device Support Exam
Exam Number:	SUP-2025
Available Languages:	English
Passing Score:	75%
Related Certifications:	Apple Certified Support Professional
Exam Price:	$149 USD
Exam Format:	Multiple Choice (Multiple Select), Multiple Choice (Single Select)
Exam Duration:	120 minutes
Real Exam Qty:	Approximately 80
Certificate Validity Period:	Not officially specified
Sample Questions:	Apple Apple-Device-Support Sample Questions
Exam Way:	Online proctored exam through Pearson VUE.
Pre Condition:	No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:	https://training.apple.com/certification

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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 2	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 4	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 5	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 6	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 7	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 8	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 9	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 10	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 11	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.

Apple Device Support Exam Sample Questions (Q115-Q120):

NEW QUESTION # 115
Which VPN protocols can you manually configure in macOS System Settings?

A. L2TP over IPSec, Cisco IPSec, and OpenVPN
B. Wireguard, Cisco IPSec, and IKEv2
C. L2TP over IPSec, SSTP, and IKEv2
D. L2TP over IPSec, Cisco IPSec, and IKEv2

Answer: C

NEW QUESTION # 116
What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

A. The password appeared in a data leak.
B. The password hasn't been updated in the last 90 days.
C. The password is reused on another website.
D. You have multiple or duplicate passwords listed for the website.
E. It's a commonly used password or it's easily guessed.

Answer: A,C,E

Explanation:
A warning icon might appear in the Security Recommendation window for a password in Passwords settings if the password meets any of the following criteria:
* The password is reused on another website. This means that the same password is used for more than one saved password across different domains. This can make the accounts vulnerable to credential-stuffing attacks, where attackers try the same credentials on other services to compromise additional accounts1.
* The password appeared in a data leak. This means that the password has been compromised by a data breach and exposed online. This can allow attackers to access the accounts that use the leaked password or try to guess other passwords based on the leaked one1.
* It's a commonly used password or it's easily guessed. This means that the password is weak and may be easily cracked by an attacker. This can happen if the password uses words found in a dictionary, common character substitutions, patterns found on a keyboard, or repeated sequences. These patterns are often used to create passwords that satisfy minimum password requirements for services, but are also commonly used by attackers attempting to obtain a password using brute force1. References: 1:
Password security recommendations - Apple Support

NEW QUESTION # 117
Which of these steps should you complete if your iPad fails to back up to iCloud?

A. Verify that enough space is available in your iCloud storage.
B. Ensure that you're signed in with your Managed Apple Account.
C. Verify that your iPad has a device passcode and is unlocked.
D. Confirm that Bluetooth is turned on.

Answer: A

Explanation:
iCloud backups on an iPad require sufficient storage space in the user's iCloud account (5GB free by default, expandable via subscription). If the backup fails, the most common reason is insufficient space, as iCloud won't proceed if the data exceeds available storage. Check this inSettings > [user name] > iCloud > Manage Storage.
* Option A is irrelevant; Managed Apple Accounts support iCloud backups unless restricted by MDM, but the question doesn't specify this.
* Option B (Bluetooth) isn't required for iCloud backups, which use Wi-Fi.
* Option C is correct and a standard troubleshooting step.
* Option D (passcode/unlocked) isn't a requirement; backups occur when locked, on Wi-Fi, and charging.
See Apple's "If you can't back up to iCloud" (support.apple.com/HT203516).

NEW QUESTION # 118
Match the user types on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Answer:

Explanation:

NEW QUESTION # 119
How to put an iPhone in recovery mode?

A. -Quickly press and release the Volume Up button.
B. -Quickly press and release the Volume Down button.
C. -Press and hold the Side (or Power) button until the Recovery Mode screen appears. Keep holding the button even when the Apple logo appears; release it only when the Recovery Mode screen is visible.

Answer: A,B,C

Explanation:
According to the Apple Device Support Reference Materials, the steps to put an iPhone in recovery mode are:
* Plug your iPhone in to your computer using your USB to Lightning cable1.
* On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes1.
* Quickly press and release the Volume Up button, then quickly press and release the Volume Down
* button, and then press and hold the Side (or Power) button until the recovery mode screen pops up12. It won't happen instantly, so hang on for at least 15 seconds or so before you try it again2.
* Locate your device on your computer and choose the option to Update or Restore1.
These steps apply to all iPhones manufactured since 2017, including iPhone 8 or later, iPhone SE (2nd and 3rd generations), and iPhone 12 or later2. For older models, such as iPhone 7 or earlier, the steps may vary slightly1. References: 1: If you can't update or restore your iPhone or iPod touch - Apple Support 2: How to put your iPhone or iPad into recovery mode | iMore

NEW QUESTION # 120
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