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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Leadership and Renewals Process	30%	- Quote development, exceptions and order processing - End-to-end renewals motion and account team collaboration - Risk assessment at T-9, T-6, T-3 milestones - Upsell / cross-sell opportunity identification
Customer Success Foundation	20%	- RM role, tasks and RACI framework - Recurring revenue financial terms - Success Plan components and RM responsibilities - Health Index and success metrics
Cisco Tools and Processes	15%	- Contract management and entitlement verification - Renewal workflows and escalation procedures - Smart Accounts and licensing frameworks - CCW, renewal tools and automation
Business Acumen	35%	- Financial terms: CAPEX, OPEX, procurement models - Value communication and tool usage - Available To Renew, contract value and renewal types - Evaluate customer products and business alignment

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Cisco Renewals Manager Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which service offering helps define the customer's IT vision and strategy?

A. Training
B. Optimization
C. Support
D. Advisory

Answer: D

NEW QUESTION # 29
How does Cisco define Business Critical Services?

A. Pay-as-you-go, services covering business-critical functions
B. subscription-based services covering the lifecycle of a technology
C. Pay-as-you-go, technology-based services
D. hardware replacement

Answer: A

NEW QUESTION # 30
During the Preparation phase, an RM discovers 30 decommissioned assets are still listed in the customer ' s IB. Which action should the RM take?

A. Generate the quote with the assets and apply a DoNotRenew (DNR) flag to the decommissioned items.
B. Reconcile the IB in Cisco Ready and remove the decommissioned assets.
C. Escalate the discrepancy to the Operations team to manually remove the assets during order booking.
D. Update the customer ' s Smart Account directly to delete the assets before generating the quote.

Answer: B

Explanation:
The RM should reconcile the Installed Base before quoting so that assets genuinely removed from service are correctly reflected as decommissioned. Cisco ' s current Renewals Manager v2.0 blueprint explicitly requires the RM to interpret Installed Base data through Cisco Ready for Partners, identify coverage issues, and remediate data misalignments to maintain entitlement accuracy. Accurate IB data is fundamental to quote readiness because obsolete or decommissioned assets can incorrectly inflate renewal scope and create downstream commercial discrepancies. (Cisco Learning Content) Cisco describes Cisco Ready as a centralized source of current Installed Base information and specifically notes that authorized sellers can correct certain data, including marking equipment that customers have removed from service. Cisco guidance further confirms that IB records remain mapped unless assets are marked as decommissioned or removed from the customer ' s network through the appropriate asset- management process. (Cisco) Option B waits until order booking, which is too late; Preparation is specifically intended to resolve IB inaccuracies before quoting. Option C is incorrect because Smart Account administration is not the mechanism for correcting physical Installed Base disposition. Option D would leave inaccurate assets in the renewal configuration rather than correcting the underlying IB.
The appropriate workflow is therefore to reconcile the customer ' s IB in Cisco Ready and ensure the 30 decommissioned assets are removed or correctly marked before generating the renewal quote. Therefore, A is correct.

NEW QUESTION # 31
Who do Renewals Managers (RMs) work with?

A. RMs work by themselves to develop a high level view customer requirements and objectives.
B. RMs work with pre-sales engineers and build customer solutions.
C. RMs work with account managers to drive ongoing revenue risk assessments and plays.
D. RMs work with service delivery teams and monitor engagements.

Answer: D

NEW QUESTION # 32
Which is the first step in a solutions-led sales approach?

A. identify the latest technology release
B. examine previous purchases
C. present quote to customer
D. understand the customer's objectives

Answer: D

NEW QUESTION # 33
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