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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption
Topic 2: Channel Strategy	25%	- Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies
Topic 3: Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Topic 4: Governance and Administration	20%	- Governance framework 1. Acceptable use policies 2. Data governance and compliance 3. Channel management policies - Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management
Topic 5: Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Topic 6: Security	18%	- Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration

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Salesforce Certified Slack Consultant Sample Questions (Q44-Q49):

NEW QUESTION # 44
You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?

A. They can define how many they need.
B. Four
C. Five
D. One

Answer: D

Explanation:
The correct answer is D . An Enterprise Grid organization can have only one Org Primary Owner . This is the highest-level ownership role for the Enterprise organization and is distinct from Org Owners, Org Admins, Workspace Owners, and Workspace Admins. The number of workspaces in the grid does not change the number of Org Primary Owners. In this scenario, the organization has four workspaces - Social, Finance, Marketing, and Operations - but that does not mean there are four Org Primary Owners. Option A incorrectly maps one Org Primary Owner per workspace. Option B has no basis in the role model. Option C is wrong because the organization cannot define an arbitrary number of Org Primary Owners. The Primary Owner concept exists to provide a single ultimate accountable owner for the Enterprise organization, while additional administrative responsibility can be delegated through Org Owner, Org Admin, Workspace Owner, and Workspace Admin roles.
Reference topic: Governance Structure (Owner and Admin Roles) - Org Primary Owner, Enterprise Grid role hierarchy, ownership accountability, and admin delegation.

NEW QUESTION # 45
During a migration to Slack, who should be the primary point of contact for addressing technical issues related to Slack's functionality?

A. The client's IT department, as they handle all technical issues internally
B. The Partner's consulting team, who then liaises with Slack if necessary
C. A third-party IT service provider not initially involved in the migration project
D. Direct all technical queries to Slack's general customer service hotline

Answer: B

Explanation:
The Partner's consulting team should be the primary point of contact for technical issues. They have the expertise to address many issues directly and can efficiently liaise with Slack's technical team for more complex problems, providing a streamlined experience for the client.

NEW QUESTION # 46
In the final stages of Slack migration, you notice some resistance from employees. What should be your communication approach to address their concerns?

A. Ignore the resistance as it is a normal part of any change process
B. Limit communication to only positive aspects of Slack, avoiding any mention of challenges
C. Open a dialogue to understand their concerns, provide reassurance, and offer additional support where needed
D. Punish employees who show resistance to the migration

Answer: C

Explanation:
When facing resistance, it's important to open a dialogue to understand employee concerns.
Providing reassurance and offering additional support or training can help alleviate their apprehensions. This approach fosters a positive environment and encourages acceptance of the new system.

NEW QUESTION # 47
A company wants to use Slack Connect to collaborate with external partners while ensuring that sensitive internal discussions remain confidential. What Slack Connect configuration should they prioritize?

A. Require administrative approval for creating new Slack Connect channels
B. Automatically accept all Slack Connect invitations from approved external domains
C. Enable all employees to create and manage Slack Connect channels
D. Use only direct messages for communicating with external partners

Answer: A

Explanation:
Requiring administrative approval for creating new Slack Connect channels ensures controlled collaboration with external partners while maintaining the confidentiality of internal discussions.

NEW QUESTION # 48
A large enterprise is planning to introduce Slack as its new communication platform. What should be a key component of their rollout communication plan to ensure successful adoption across the organization?

A. Limiting communication to top-level executives and relying on them to disseminate information to their teams
B. A single, comprehensive email sent to all employees on the day of the rollout
C. Focusing solely on the technical aspects of Slack in the communication plan, without addressing its practical applications
D. A phased communication strategy that includes initial awareness campaigns, detailed training sessions, and ongoing support post-launch

Answer: D

NEW QUESTION # 49
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