L5M9시험덤프데모인기시험기출문제

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Quality and Reliability Management- Total Quality Management (TQM)
  • 1. Quality assurance vs total quality
    - Failure prevention and recovery
    • 1. Failure measurement and impact
      • 2. Failure Mode and Effects Analysis (FMEA)
        • 3. Maintenance strategies and reliability improvement
          Performance Improvement in Operations- Performance measurement and benchmarking
          • 1. Benchmarking techniques
            • 2. Setting performance targets
              - Continuous improvement approaches
              • 1. Process improvement methodologies
                • 2. Business process re-engineering
                  Operations Management Concepts- Definition and scope of operations management
                  • 1. Role of operations in supply chain efficiency and effectiveness
                    • 2. Operations as transformation process (input–transformation–output)
                      - Performance objectives of operations
                      • 1. Cost
                        • 2. Speed
                          • 3. Flexibility
                            • 4. Quality
                              • 5. Dependability
                                Operations Processes and Systems- Process design and analysis
                                • 1. Input–transformation–output model
                                  • 2. Types of operations: manufacturing and services
                                    - Four Vs of operations
                                    • 1. Visibility
                                      • 2. Variety
                                        • 3. Variation in demand
                                          • 4. Volume
                                            Operations Strategy and Performance- Operations strategy development
                                            • 1. Stages of operations strategy evolution
                                              • 2. Top-down vs bottom-up strategy perspectives
                                                - Order winners and order qualifiers
                                                • 1. Competitive positioning through operations capability

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                                                  최신 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 무료샘플문제 (Q86-Q91):

                                                  질문 # 86
                                                  In the SERVQUAL model how many different types of gaps should be identified by a service provider?

                                                  정답：D

                                                  설명：
                                                  There are 5 gaps in the SERVQUAL model: knowledge, standards, delivery, communication and satisfaction. The gaps measure the 'distance' between what the company provides and what customers expect. See p.56-57.


                                                  질문 # 87
                                                  Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?

                                                  정답：B

                                                  설명：
                                                  This is mass customisation as the items are produced both in large quantities and are customised for different client bases. See p.53 for more information on different production methods


                                                  질문 # 88
                                                  Which of the following do you need to know in order to work out the gross profit margin of an item? Select TWO

                                                  정답：A,B

                                                  설명：
                                                  The formula for working out gross profit is (revenue - cost of goods sold) divided by revenue. Therefore 2 and 3 are correct. It's unlikely you will have to do any mathematical calculations in this exam, but if you do they'll be super easy and there is a calculator inbuilt into the system you can use. There's a couple of different cost formulas on p.78 but these will be familiar to you already from Level 4.


                                                  질문 # 89
                                                  When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO

                                                  정답：B,C

                                                  설명：
                                                  an FMEA is very similar to a risk assessment- it looks at potential failures and the likelihood and severity that these have on an organisation. In order to figure out which failures would have the biggest impact on a business, you'd give the failure a score for likelihood and a score for severity. This would be on a scale 1-10. You can then go one step further and use a RAG system (Red Amber Green) to denote which of the failures are severe (Red e.g. scores over 8) and which are not severe (Green e.g. scores under 2). The textbook does mention scales but doesn't mention the RAG system. However RAG is mentioned in other modules and should be a concept you're familiar with. The other two answers are clearly wrong- ABC Analysis is about categorising inventory and colour coding is not a recognised system and would be different for each organisation. P.99


                                                  질문 # 90
                                                  Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

                                                  정답：D

                                                  설명：
                                                  you can't touch or hold), also requires operations management. P.2


                                                  질문 # 91
                                                  ......

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