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| Section | Weight | Objectives |
|---|---|---|
| Requirements Gathering and Management | 18% | - Distinguish between scope, requirements and user stories - Document and manage requirements in version control - Engage stakeholders to elicit, validate and prioritize requirements |
| Solution Design and Documentation | 18% | - Map business processes to Salesforce capabilities - Translate requirements into Salesforce solution design - Create functional specifications and design documents |
| Change Management and Enablement | 17% | - Identify change impacts and risks - Support adoption and training activities - Develop change enablement strategies |
| Development Support and User Acceptance | 12% | - Support solution development and clarify requirements - Plan and execute user acceptance testing - Validate solution against requirements |
| Customer Discovery | 17% | - Document business processes and scope - Assess current state of existing products and processes - Understand BA roles across implementation lifecycle - Define project scope based on business strategies, goals and challenges |
| User Stories and Acceptance Criteria | 18% | - Define components of effective user stories - Document and maintain user stories - Write clear, testable acceptance criteria |
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NEW QUESTION # 216
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
Answer: A
NEW QUESTION # 217
Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.
How should the business analyst collaborate with the key stakeholder's?
Answer: C
Explanation:
The business analyst should conduct individual interviews to gather input from the key stakeholders.
Interviews are a technique that involves asking open-ended questions to stakeholders or users to gather information and feedback about their needs, expectations, preferences, pain points, goals, etc. Interviews help to elicit requirements and user stories from the key stakeholders by allowing them to express their opinions and experiences in their own words, as well as clarifying any doubts or ambiguities. Interviews also help to avoid the influence or dominance of one stakeholder over others, as well as reduce the risk of groupthink or conformity. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
NEW QUESTION # 218
The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?
Answer: B
NEW QUESTION # 219
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?
Answer: A
Explanation:
Kanban is an agile methodology that focuses on visualizing work, limiting work in progress, managing flow, making policies explicit, implementing feedback loops, improving collaboratively, evolving experimentally (Kaizen). Kanban is suitable for scenarios where work is generally project-based and can be broken into smaller pieces that can be completed quickly and independently by different team members without dependencies or bottlenecks. Kanban uses boards with columns representing different stages of work (such as backlog, doing, done) and cards representing individual work items (such as tasks, features, bugs). Kanban helps teams monitor their progress, identify issues, prioritize work, optimize resources, improve quality, reduce waste, increase efficiency, deliver value faster, adapt to changing needs, etc.
NEW QUESTION # 220
Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution."
Acceptance Criteria:
1. Add permission set
2. Users can escalate cases
3. Create fields on the Case object
4. Reports
Which best practice was ignored?
Answer: A
NEW QUESTION # 221
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