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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Understand the purpose and components of the ITIL service value system- Governance
- Continual Improvement
- Guiding Principles
- Practices
- Service Value Chain
Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Focus on value
- Think and work holistically
- Keep it simple and practical
- Start where you are
- Collaborate and promote visibility
- Progress iteratively with feedback
- Optimize and automate
Understand the four dimensions of service management- Partners and Suppliers
- Organizations and People
- Value Streams and Processes
- Information and Technology
Understand the activities of the service value chain- Design & Transition
- Engage
- Plan
- Improve
- Obtain/Build
- Deliver & Support
Know the purpose and key terms of 15 ITIL practices- Service Request Management
- Relationship Management
- Service Configuration Management
- Service Level Management
- Monitoring and Event Management
- Service Desk
- Release Management
- Change Control
- Deployment Management
- Continual Improvement
- Supplier Management
- Incident Management
- Information Security Management
- Problem Management
- IT Asset Management

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EXIN ITILFNDv4 Exam Book | Official ITILFNDv4 Study Guide

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EXIN ITIL 4 Foundation Sample Questions (Q161-Q166):

NEW QUESTION # 161
Which statement about a service value stream is CORRECT?

Answer: D


NEW QUESTION # 162
Which are the elements of process control?

Answer: A


NEW QUESTION # 163
Which statement about the 'continual improvement' practice is CORRECT?

Answer: C


NEW QUESTION # 164
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

Answer: C


NEW QUESTION # 165
Which is an activity of the 'problem management' practice?

Answer: A


NEW QUESTION # 166
......

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