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| Section | Objectives |
|---|---|
| Health Cloud Fundamentals | - Healthcare industry concepts and use cases for Health Cloud - Core Health Cloud features and capabilities |
| Integration and Interoperability | - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) - Integration with EHR systems and external healthcare systems |
| Reporting and Analytics | - Tracking outcomes and operational insights - Healthcare reporting and dashboards |
| Data Model and Patient / Member Management | - Person accounts, contacts, and care team structures - Patient / member data organization and relationships |
| Care Coordination and Care Plans | - Care team collaboration and task management - Care plan creation and lifecycle management |
| Security, Compliance, and Privacy | - Data access controls, sharing models, and consent management - HIPAA-related considerations in Salesforce Health Cloud |
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NEW QUESTION # 101
A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities. What is the recommended best practice for modeling members in HC for this organization?
Answer: C
Explanation:
According to the Health Cloud Implementation Guide, the recommended best practice for modeling members in Health Cloud for a payer service cloud org that uses accounts and contacts to model health insurance members is to model them as person accounts, whether they are using Health Cloud capabilities or not. Person accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. Using person accounts for all members can simplify data management and avoid data duplication. Only groups needing Health Cloud capabilities need to use person accounts is not a recommended best practice, as it can create inconsistency and complexity in data modeling. Account record types for existing members can remain as-is is not a recommended best practice, as it can limit the functionality and integration of Health Cloud features. Using the individual model with Health Cloud is not a valid option, as the individual model is not supported by Health Cloud.
NEW QUESTION # 102
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: C
Explanation:
For implementing a Contact Center leveraging Health Cloud, identifying pain points and defining project requirements involves collaborating with:
Contact Center Agent (Persona):
Frontline staff who interact directly with patients.
Provide insights into the day-to-day challenges in appointment scheduling, billing inquiries, and plan updates.
Salesforce Administrator (Stakeholder):
Responsible for configuring Health Cloud and implementing workflows to address identified pain points.
Integration Architect (Stakeholder):
Ensures smooth integration between Health Cloud and external systems like billing platforms or insurance providers.
Why Other Options Are Incorrect:
A: Care coordinators are not directly involved in patient-initiated contact center interactions. Tableau developers focus on reporting, not operational processes.
C: MuleSoft developers are not primary stakeholders for contact center operations.
D: General physicians and Marketing Cloud administrators do not contribute directly to Contact Center workflows.
Reference:
Health Cloud Contact Center Overview
Integration Architecture Guide
NEW QUESTION # 103
An administrator wants to add additional fields to their Provider Search capabilities. Which two objects can they mapfields from? (Choose Two.)
Answer: A,E
Explanation:
Explanation
Reference and details below.
NEW QUESTION # 104
An administrator for Health Cloud wants to ensure that the files in their full sandbox instance are encrypted.
Which encryption solution supports the encryption of files in this scenario?
Answer: C
Explanation:
Step-by-Step Explanation:
* Requirement:
* Encrypt files in a full sandbox instance.
* Salesforce Shield Platform Encryption:
* Provides encryption of files and attachments at rest across Salesforce environments (including sandboxes).
* "Use Shield Platform Encryption to encrypt files and attachments stored in Salesforce, including those in sandbox environments."-Salesforce Shield Platform Encryption Guide
* Other Options:
* Classic Encryption:Only encrypts a limited set of standard fields, not files or attachments.
* Salesforce Data Mask:Masks data for sandbox use, but does not encrypt files for runtime.
* Industry Data Security:Not a Salesforce product for file encryption.
References:
Shield Platform Encryption Guide
NEW QUESTION # 105
Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System Administrator has been tasked to ensure the platform encryption has been configured. The patient's name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) dat a. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform encryption configuration for this solution?
Answer: C
Explanation:
Deterministic encryption is a type of encryption policy that allows you to encrypt fields that are used as search criteria, such as FirstName and LastName fields on the Account object. Deterministic encryption ensures that identical plaintext values always result in identical ciphertext values, which enables searching and filtering on encrypted fields. This is suitable for PHI data that needs to be encrypted at rest but also searchable by users.
NEW QUESTION # 106
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