Exam ITIL-4-CDS Consultant, Interactive ITIL-4-CDS Course

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Plan and build service value streams25%- Service value system and value streams
  • 1. Designing value streams and workflows
    • 2. Core concepts and principles
      - Resource and capability management
      • 1. Buy vs build and sourcing strategies
        • 2. Planning and allocation
          Deliver and transition services25%- Service transition and change management
          • 1. Change enablement and release management
            • 2. Deployment and implementation
              - Service delivery and operational practices
              • 1. Service integration and management
                • 2. Service operation and control
                  Support and improve services25%- Performance measurement and improvement
                  • 1. Continual improvement practices
                    • 2. Metrics and monitoring
                      - Service support and incident management
                      • 1. Service desk and request fulfilment
                        • 2. Incident and problem management
                          Create and develop services25%- Quality assurance and validation
                          • 1. Testing and verification
                            • 2. Service level management
                              - Service design and development practices
                              • 1. Service components and architecture
                                • 2. Requirements definition and specification

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                                  Interactive ITIL-4-CDS Course - ITIL-4-CDS Pass4sure Exam Prep

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q68-Q73):

                                  NEW QUESTION # 68
                                  A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

                                  Answer: C


                                  NEW QUESTION # 69
                                  Which statement about collaboration is CORRECT?

                                  Answer: A


                                  NEW QUESTION # 70
                                  At xyz organisation, five specialized departments Incident Management, Change Enablement, Release Management, Service Desk and Problem Management work with separate tools, processes and KPIs. Requests often stall at each handover, visibility is fragmented, and accountability is unclear. Leadership wants to reorganize around value streams to eliminate these barriers. Which ONE organizational approach will best align with ITIL 4 recommendations and break down functional silos?

                                  Answer: B

                                  Explanation:
                                  ITIL 4 emphasizes organizing around products or services rather than functions. Cross-functional, product-focused teams bring together all necessary roles-design, build, operate and improve- within a single unit. This reduces handoffs, fosters shared goals, improves visibility and accelerates value delivery.


                                  NEW QUESTION # 71
                                  A user has logged an incident saying that transactions via the company website are very slow.
                                  The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
                                  Which is the BEST approach for the service desk to use for escalating this incident?

                                  Answer: D


                                  NEW QUESTION # 72
                                  A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
                                  What is the minimum number of different value streams that they need, in order to manage this work?

                                  Answer: A


                                  NEW QUESTION # 73
                                  ......

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