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SAP C_FSM_2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Reporting and Analytics	16%	- KPI Monitoring and Analysis - Custom Report Generation - Reports and Dashboards - Service Performance Metrics
Topic 2: Resource Management	22%	- Technician Management - Workforce Planning and Forecasting - Travel and Route Optimization - Skill-Based Matching
Topic 3: Mobile Application	20%	- Real-Time Communication - Offline Capabilities - Mobile Checkout and Time Tracking - Field Service Mobile App Features
Topic 4: Configuration and Integration	16%	- SAP FSM System Configuration - Integration with SAP ERP and CRM - Third-Party System Integration - API and Web Services
Topic 5: Service Order Management	26%	- Service Order Scheduling and Planning - Service Order Status Management - Service Order Creation and Processing - Service Order Assignment and Routing

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SAP Certified - SAP Field Service Management Sample Questions (Q62-Q67):

NEW QUESTION # 62
What information is contained in the QR code?
Choose the correct answer.

A. A short URL pointing to the web page with the chat assistant
B. A link pointing to the Self Service Portal
C. A URI with the phone number of the responsible technician

Answer: A

NEW QUESTION # 63
The partner manager manages jobs in the crowd workforce marketplace.
Choose the correct answer.

A. True
B. False

Answer: B

NEW QUESTION # 64
In which cases can assignment duration prediction be used?
There are two correct answers.

A. When doing manual scheduling
B. When using best matching technician
C. When creating efforts
D. When using the planning widget

Answer: B,D

NEW QUESTION # 65
How can smartform instances be created?
There are three correct answers.

A. Manually by a dispatcher on the Field Service Management web UI
B. By the customer in the FSM Self Service application
C. Automatically by a business rule
D. Manually by a technician on a mobile app

Answer: A,C,D

NEW QUESTION # 66
What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.

A. The need for a proven implementation framework
B. The need for rapid market expansion
C. Navigational support to mitigate complexity
D. Heavy customization
E. Developing a global workforce

Answer: A,C

NEW QUESTION # 67
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